Forward Deployed Software Engineer – Applied AI FDE

Join ServiceNow's Applied AI Forward Deployed Engineering (FDE) team as a Senior Forward Deployed Software Engineer. You will partner with customers to design, implement, and deliver AI-native solutions that solve mission-critical challenges. The role involves building solution-ready LLM-enabled applications, operating in the field, and codifying reusable assets. The ideal candidate has 8+ years of software engineering experience, including 2+ years building systems in customer-facing roles.

Requirements

• 8+ years of software engineering experience
• 2+ years building systems in customer-facing or embedded roles
• Proven ability to design and implement AI-native software in production environments
• Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Prioritize for user value, MVP iteration, and long-term scale
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Able to travel up to 30% to embed onsite and deliver where it matters

Benefits

• base pay of $173,100 - $303,000
• equity (when applicable)
• variable/incentive compensation
• benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs