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AiseraAI

Forward Deployed Engineer

Aisera is a generative AI company that provides an AI platform to automate and improve experiences for IT, HR, and customer service, aiming to enhance user productivity and reduce operational costs.

Aisera

Employee count: 201-500

Salary: 125k-175k USD

United States only

About the position

At Aisera we are on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As a Forward Deployed Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.

Responsibilities

  • Develop, configure, and deploy AI agents using Aisera's AI platform and tools.
  • Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
  • Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
  • Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
  • Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
  • Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
  • Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.

Requirements

  • Bachelor’s or master’s degree in computer science, Engineering, or a related field.
  • 3+ years of experience in software development, AI/ML engineering, or system integration.
  • Proficiency in Javascript, Java, and/or Python, with the ability to write clean, efficient code.
  • Experience with implementing OAuth, OIDC, and/or JWT authorization flows
  • Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred.
  • Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
  • Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred.
  • Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
  • Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
  • Excellent communication and project management skills.

Base Pay Range: $125,000-$175,000

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 125k-175k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aisera

Learn more about Aisera and their company culture.

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We are Aisera, a company passionate about transforming the daily experiences of your employees and customers. Founded in 2017 in Palo Alto, California, in the heart of Silicon Valley, we've grown to a global team of over 250 members with a presence across the USA, Canada, the UK, France, Greece, and India. Our core mission is to empower users with advanced self-service capabilities, automating both routine and complex tasks, and offering swift resolutions for those in need of assistance. We deliver an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains. This enables organizations to achieve exponential cost efficiencies, higher productivity, and an enhanced employee and customer experience.

Our AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. We offer end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels. Our solutions are built on a foundation of trust, responsibility, auditability, privacy, and security (TRAPS), ensuring they meet the stringent data governance requirements of any organization. We are proud to have a seasoned founding team that has successfully led companies through prior startups and acquisitions. We foster a culture of responsibility and ownership, hiring individuals from diverse backgrounds and experiences who operate with a high degree of empathy for our customers and each other. We are committed to driving innovation in Generative AI and helping enterprises boost revenue, improve user productivity, and lower operating expenses by creating magical user experiences.

Employee benefits

Learn about the employee benefits and perks provided at Aisera.

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Life insurance

Aisera provides life insurance.

Competitive salary

Aisera offers a competitive salary.

Mental health benefits

Aisera offers mental health benefits.

Family medical leave

Aisera provides family medical leave.

View Aisera's employee benefits
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Aisera

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Aisera hiring Forward Deployed Engineer • Remote (Work from Home) | Himalayas