Location:
SUMMARY
We are seeking anexperiencedTier IIISupport Techniciantojoin our Managed Services team supporting nonprofit organizations. This role isresponsible for handling escalated technical issues, client portal requests,and email-generated tickets and alerts while delivering exceptional service andtechnical expertise.
The ideal candidatehas strong experience supporting Microsoft 365 and Google Workspaceenvironments and thrives in a fast-paced MSP environment.
JOB RESPONSIBILITIES
- Resolve escalatedsupport tickets from the Phone Support team
- Manage all incomingtickets from client portal and email (Tier I, II and III)
- Troubleshoot advancedM365 and Google Workspace issues
- Administer identity,security, and collaboration platforms
- Execute New Hireonboarding requests
- Configure and deploynew computers
- Maintain accuratedocumentation in PSA system
- Meet or exceed SLAand utilization targets
- Contribute toknowledgebase and processimprovements
QUALIFICATIONS
Required:
- 3+ years MSP experience
- Tier II / III troubleshooting experience
- Advanced Microsoft 365 administration
- Advanced Google Workspace administration
- Strong Windows and macOS support skills
- Excellent communication skills
Preferred:
- Microsoft certifications (MS-102, AZ-104,etc.)
- Google Workspace certification
- Scripting experience and knowledge (PowerShell,GAM)
- Experience with Halo PSA
- Experience with Apple Business Manager
- Experience with Intune or other MDM
- Nonprofit technology experience
JOB REQUIREMENTS
- Should be willing toaccept a long-term work-from-home arrangement.
- Should be amenable toa permanent night shift schedule.
Details
