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ScalableOSSC

Tier III Support Technician

ScalableOS is a company that specializes in delivering custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms by connecting them with exceptional talent in the Philippines.

ScalableOS

Employee count: 201-500

United States only

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Category: Technology

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SUMMARY

We are seeking anexperiencedTier IIISupport Techniciantojoin our Managed Services team supporting nonprofit organizations. This role isresponsible for handling escalated technical issues, client portal requests,and email-generated tickets and alerts while delivering exceptional service andtechnical expertise.

The ideal candidatehas strong experience supporting Microsoft 365 and Google Workspaceenvironments and thrives in a fast-paced MSP environment.

JOB RESPONSIBILITIES

  • Resolve escalatedsupport tickets from the Phone Support team
  • Manage all incomingtickets from client portal and email (Tier I, II and III)
  • Troubleshoot advancedM365 and Google Workspace issues
  • Administer identity,security, and collaboration platforms
  • Execute New Hireonboarding requests
  • Configure and deploynew computers
  • Maintain accuratedocumentation in PSA system
  • Meet or exceed SLAand utilization targets
  • Contribute toknowledgebase and processimprovements

QUALIFICATIONS

Required:

  • 3+ years MSP experience
  • Tier II / III troubleshooting experience
  • Advanced Microsoft 365 administration
  • Advanced Google Workspace administration
  • Strong Windows and macOS support skills
  • Excellent communication skills

Preferred:

  • Microsoft certifications (MS-102, AZ-104,etc.)
  • Google Workspace certification
  • Scripting experience and knowledge (PowerShell,GAM)
  • Experience with Halo PSA
  • Experience with Apple Business Manager
  • Experience with Intune or other MDM
  • Nonprofit technology experience

JOB REQUIREMENTS

  • Should be willing toaccept a long-term work-from-home arrangement.
  • Should be amenable toa permanent night shift schedule.




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Job type

Full Time

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Location requirements

Hiring timezones

United States +/- 0 hours

About ScalableOS

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At ScalableOS, we are at the forefront of revolutionizing the offshoring industry through innovative and technology-driven solutions. Our primary mission is to connect growth-focused businesses, particularly Managed Service Providers (MSPs) and Tax & Accounting firms, with exceptional, high-skilled talent in the Philippines. Through our groundbreaking approach, we are not merely providing services; we are building dedicated, fully integrated teams that operate as a seamless extension of our clients' operations. This model empowers businesses to transcend geographical boundaries and achieve remarkable success by leveraging a global talent pool without the complexities and overheads of establishing a physical presence. Our transformative solution is designed to ensure continuous growth and scalability for our partners, allowing them to focus on their core competencies while we handle the intricacies of talent acquisition, HR management, and operational support.

Our commitment to innovation is embedded in our core values of integrity, accountability, and a relentless problem-solving mindset. We utilize a data-driven and technology-enabled process to identify and nurture the best talent, ensuring a perfect alignment of skills and cultural fit for our clients. ScalableOS stands as a testament to resilience and unwavering dedication to client success, moving beyond the traditional outsourcing model to foster long-term, strategic partnerships. We are passionate about making a meaningful impact on the Philippine community by bringing high-value, high-skill positions to the local workforce. By focusing on creating a high-value growth environment built on trust, transparency, and clear deliverables, we are not just changing the way businesses scale; we are shaping the future of global workforce collaboration and creating limitless possibilities for companies to thrive in an increasingly competitive landscape.

Employee benefits

Learn about the employee benefits and perks provided at ScalableOS.

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Group Life Insurance

Feel secure knowing you're covered by Group Life Insurance from your very first day.

Generous Paid Time Off (PTO)

Recharge with 17 days of PTO annually, ensuring you maintain a healthy work-life balance.

De Minimis Allowance

Enjoy a monthly allowance of Php 1,500, directly credited to your payroll to support your daily needs.

Work from Anywhere

Embrace the freedom of remote work! Choose your ideal environment and say goodbye to stressful commutes.

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ScalableOS

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