MSP Engineer

SUMMARY

The L3 Engineer will be responsible fortroubleshooting complex Windows OS and networking issues, collaborating withvendors for third-party software support when needed, managing networkinfrastructure, and maintaining server and workstation systems. Your primaryfocus will be on providing exceptional customer service to our valued clients while supporting and mentoring team members.

To be successful in this position, you should have apositive and strong value system, proven experience in systems administration,strong technical skills in server management, networking, and troubleshooting,excellent communication and interpersonal skills, the ability to workindependently and as part of a team, and a passion for continuous learning andgrowth.

JOB RESPONSIBILITIES

• Troubleshooting, repairing, deploying, and managing everyaspect of small and mid-sized business computer networks, software systems, andinfrastructure. This includes servers, workstations, networking equipment, andapplication software.
  
• Advanced and escalated troubleshooting of MicrosoftWindows servers, workstation operating systems, and network issues.
  
• Facilitating vendor support for third-party software tosolve escalated issues.
  
• Project management and deployment of server, network, andworkstation installations, upgrades, and network refreshes. This includesserver hardware builds, OS installation and configuration, software andapplication installation, configuration, and deployment of physical and virtualmachines.
  
• This position is a higher-level role that not only workswith basic network issues but also addresses higher-level concerns invarious-sized systems, from small, single-site environments to large,multi-site networks.
  

• Experience in an MSP environment is a must.
  
• 3-4 years of full workstation support withtroubleshooting Windows OS 8.1 to 11. This includes all aspects of workstationsand associated peripherals such as printers and scanners.
  
• Minimum of 3 years of relevant work experience in systemsadministration or a related field.
  
• Network experience, including firewalls. SonicWall ispreferred, but other technologies such as WatchGuard, Meraki, and others arealso welcome.
  
• Experience with smart switches, access points, VPNs, DNS,DHCP, and routers.
  
• Experience with Microsoft Server 2008+.
  
• Must have experience in server OS management,administration, and deployment.
  
• Must have experience in troubleshooting server operatingsystems, network servers, Microsoft Exchange, SQL Server, hardware, software,and network issues.
  
• Proficiency in Microsoft Active Directory and supportingservices (DNS, DHCP, File & Print Sharing).
  
• Proficiency with Hyper-V and VMware hypervisors.
  
• In-depth knowledge of multiple network operating systems,protocols, security best practices, and implementation techniques.
  
• Proficiency in Microsoft Office 365 and cloud management.
  
• Candidates must have excellent communication skills. Mustbe able to quickly grasp abstract concepts and apply them in troubleshootingscenarios without needing step-by-step instructions.
  
• Must have strong deductive reasoning skills and theability to solve problems without relying on scripted troubleshooting steps.
  
• Exceptional customer service skills, with a focus onproviding timely and effective solutions in line with industry best practices.
  
• Strong communication, teamwork, leadership, andcollaboration skills, able to work effectively as part of a team to achieveshared goals.
  
• Demonstrated ability to work independently, manage timeeffectively, and prioritize tasks.
  
• A proactive thought process and outgoing personality,eager to take on new challenges and learn continuously.
  
• Nice to have: Microsoft/Google/Amazon Cloud ServerManagement and Deployment experience.
  
• Experience with Kaseya and ConnectWise Manage software isa plus. Possession of A+, Net+, Security+, or related certifications isbeneficial.
  
• An associate or bachelor’s degree in networkadministration or computer science is preferred but not required.
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-homearrangement.
  
• Should be amenable to a permanent night shift schedule.