United States onlyThe Scaled Customer Success Associate will support the team to manage customer loyalty and adoption of Saviynt’s innovative products and services using a scaled approach with our customers’ business objectives and priorities as the foundation of the work they perform. They will be responsible for driving value-based outcomes by providing customer categorization, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the associate will support the team by performing periodic customer health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL ACHIEVE:
- Drive adoption and expansion for Saviynt’s Converged Identity platform that provides real identity security.
- Help support the foundations of a Scaled Customer Success model at Saviynt.
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product team to inform what we do next.
WHAT YOU WILL BE DOING:
- Manage a large portfolio of customers.
- Onboard and expand our customer base via a scaled customer success program consisting of digital content (functional videos, how to guides, playbooks, etc.).
- Support and run at-scale outreach campaigns to key points of contact in order to assist with Saviynt’s product(s) adoption.
- Work cross functionally with sales and implementation partners to ensure strong adoption of Saviynt’s products.
- Identify and target strategic customers to engage with in order to drive up annual application integration and user counts.
- Proactively identify customers who aren’t maximizing their opportunity with Saviynt and reach out to create an action plan to help them achieve success.
- Familiarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to have meaningful customer interactions to00 drive success for our customers.
- Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns for customers at different spots in their journey with us.
WHAT YOU BRING:
- 2+ years experience at a fast growing software company.
- Experience of managing a large volume of accounts.
- Strong intrinsic motivation to be a top performer and contribute to a team.
- You have a growth mindset and thrive in the building stage of a nascent team.
- You’re motivated by seeing others succeed and grow when you partner with them.
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
- You are to multitask and prioritize tasks based on customer needs.
NICE TO HAVE:
- You've built Customer Success playbooks or processes.
- You have experience in scaled program management, or building campaigns in Outreach.
- You have a track record of success in your current Customer Success or Account Management role.
- You have experience using Saviynt’s product(s)You are curious about data and insights, and have used Salesforce and Gainsight/Churnzero or other customer success tools before.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
United Kingdom only