United States onlySOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Customer Success (CS) Enablement Specialist to own the analysis, development, and facilitation of our internal employee CS enablement and training. This includes close collaboration with the broader enablement team, sales, marketing, and product to evaluate and prioritize training needs for CS organization.
Who We Are
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here!
How You’ll Make an Impact
The CS Enablement Specialist owns the analysis, development, and facilitation of our internal employee CS enablement and training. This includes close collaboration with the broader enablement team, sales, marketing, and product to evaluate and prioritize training needs for CS organization.
- Collaborate with leadership, Ops, and Enablement to analyze need and develop enablement solutions for the internal CS organization
- Manage the documentation of CS methodology, process, and enablement content
- Develop and deliver training and enablement to meet the needs of the internal CS organization including technical, system based, and / or role-specific training
- Monitor and analyze role specific metrics to determine training & enablement needs
- Manage an intake process to collect and prioritize content needs
- Measure the effectiveness of enablement content by deploying regular feedback mechanisms
- Provide feedback to CS internal employees on knowledge, skills, and behaviors to improve performance
- Communicate data and key findings to CS and enablement leadership
- Collaborate closely with the Sales Enablement organization to develop and manage resources and other assets as required to assist ongoing training processes
What You’ll Need to be Successful
- Remote Opportunity: Ability to work 100% remotely
- Must Have:
- 3-4 years combined experience in CS and/or Sales Enablement
- Exceptional relationship management skills with stakeholders
- Experience working with enablement and other related systems and processes
- Exceptional project management skills to manage multiple projects simultaneously
- Strong collaboration and problem-solving skills
- Ability to conduct analyses, translate results to digestible communications including messages and presentations
- Flexibility and ability to pivot to new demands with a high sense of urgency
- Confidence when presenting in front of large groups
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Desired Skills (but not required):
- Preferred experience in a SaaS GTM environment
What SOCi Provides to You
- Comprehensive Benefits Package (non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment
- Flexible paid time off (non-contract roles only)
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit MeetSOCi.com for more information.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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