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Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
You will partner closely with customers, internal account teams, product experts, and cross-functional stakeholders to translate complex business needs into AI-driven Salesforce agents that deliver tangible, measurable business outcomes. You will analyze requirements, design and implement intelligent Agentforce-powered agents within Salesforce, and continuously optimize the experience & performance to drive business value and consumption.
The ideal candidate is customer-focused, self-driven, and excels in communication and collaboration. They should enjoy building relationships and quickly adapting to new technologies.
This role suits individuals with strong technical skills who want to grow their careers at Salesforce and work with autonomous agent technologies. They will be the primary contact for helping customers activate, use, and expand Agentforce in their organizations.
- Responsibilities:
- Assess technical and business readiness and map organizational processes through direct customer engagement
- Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; building agents that meet compliance requirements, business logic, and customer experience goals
- Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio.
- Identify and provide recommendations on data strategy, data quality, governance (e.g., legal reviews, AI council), and software development lifecycle best practices.
- Define and orchestrate agent actions, configure and maintain each agent’s topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
- Implement and configure leading large language models (LLMs) like GPT-4 for Salesforce agents
- Perform testing and refinement in customer environment throughout deployment to optimize agent performance
- Track performance metrics and user feedback; execute iterative improvements based on performance metrics to grow Agentforce consumption
- Build and maintain knowledge bases and technical documentation for internal and customer use
- Develop and implement standardized agent deployment processes; create and maintain integration patterns across Salesforce platforms
- Deliver guidance on best practices to ensure customers can self-sustain their Agentforce implementation.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Minimum Requirements:
- 5+ years experience with cloud based technologies and architecture principles
- Advanced or expert knowledge of Salesforce and Agentforce and AI
- Experienced with Data Cloud or similar data integration platforms
- Other Salesforce Certs such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud
- Solid understanding of AI concepts, especially conversational AI or intelligent agents.
- Hands-on experience integrating Large Language Models (LLMs) or AI services into applications
- Experience with AI orchestration frameworks or prompt engineering
- Consistent proactive thinking and the desire to self-start on learning and applying new technologies.
- Ability to design scalable solutions for complex business requirements.
- Skilled in debugging, optimizing, and ensuring the reliability of integrated AI-Salesforce solutions.
- Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio
- Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.
- Document technical processes, develop proofs of concept, and participate in Agile project planning.
- Advise on best practices for application development, integration, and technical architecture.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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