Benefits Operations Senior Analyst, Carrier Connections (Contract)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Please note, this is an 8 month contract with the potential to convert to full-time.

The Benefits Operations Senior Analyst, Carrier Connections will manage the activities required to successfully set up and maintain integrations between the Rippling product and insurance carriers. This role will require impeccable organizational and communication skills with a willingness to directly contribute to the day-to-day operational needs of the insurance transactions we manage. You will work with insurance carriers, our clients, our internal support and engineering teams to ensure that integration and post-production activities are completed on-time and that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail, an ability to learn as our product grows and an ability to create and improve on our processes.

What you will do

• Manage an internal dashboard of tasks and activities related to the implementation of new carrier integrations and post-production support
• Work directly with insurance carriers, technical teams, our clients and other stakeholders to manage complex issues and escalations
• Root cause complex issues, define and implement enhancements through process and automation to improve the customer experience
• Provide first-class service to our clients
• Other projects, as assigned

What you will need

• At least 4 years of experience in an operations, project management or an equivalent role within Benefits Administration or Insurance
• Stellar written and verbal communication skills
• Strong project management and organizational skills with high attention to detail and excellent work product, time management, and execution
• Experience with working with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps
• Demonstrated experience in complex problem-solving and delivering exceptional customer experiences
• Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables
• G-Suite Experience

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.