United States onlyThis is a remote position.
About Us
We are a growing group of ventures under one parent company, with two flagship businesses at the core:
Remote Office:helping global clients build and manage high-performing remote teams (https://remoteoffice.io)
Shift AI:delivering voice-first AI agents that transform how companies work (https://theshift.ai)
Together, these businesses are redefining the future of work by combining human talent with AI-powered automation.
Who You Are (and Who You Are Not):
- You’re not just chasing a job; you’re looking for a mission.
- If “just enough” is your standard, this isn’t the place for you.
- Sees the organisation’s goals as your own and is ready to grow with us for the long term
- Thrives in dynamic environments, switching between strategy and execution with ease
- Builds and documents client journeys that inspire confidence and loyalty
- Leads with initiative and foresight, without waiting for instructions
This is your chance to anchor yourself at the heart of two fast-growing businesses: Remote Office (global talent management) and Shift AI (AI automation agents).
Role Overview
- As Service Delivery Consultant, you will report directly to the CEO and take ownership of client experience, delivery processes, and brand elevation.
- At Remote Office, you will orchestrate seamless service between clients and remote talent teams.
- At Shift AI, you will drive customer experience, manage AI agent deployments, oversee developer collaboration, and design product enhancement programs that keep clients ahead of the curve.
Key Responsibilities
Client & Experience Leadership
- Be the main point of contact for clients, ensuring their needs are understood and addressed
- Design and refine the full client journey, from onboarding to long-term engagement
- Strengthen brand presence by ensuring high-quality, consistent delivery
- Run delivery operations across agile tools such as ClickUp, Jira and HubSpot
- For Remote Office: manage sprints, monitor productivity, and align talent with client goals
- For Shift AI: oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updates
Proactive Client Programs
- Create and manage enhancement programs for clients using Shift AI agents
- Create feedback loops that continuously improve services and strengthen client relationships
Business Alignment & Growth
- Act as the voice of delivery at the leadership table, providing insights directly to the CEO
- Make strategic decisions that protect and grow the organisation’s long-term interests
- Collaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growth
What We’re Looking For
Experience and Skills
- 5+ years in service delivery, client success, or consulting in SaaS, digital, or professional services
- Strong background in managing distributed teams and full digital product cycles
- Skilled with agile project management tools such as ClickUp and Jira
- Exceptional communication skills, both written and verbal, at a native level
- Ability to balance structured processes with entrepreneurial agility
Mindset and Attributes
- Committed to growing with the business, not just filling a role
- Self-starter who works independently but knows when to collaborate
- Kind at heart and values people as much as performance
- Comfortable in ambiguous, fast-moving environments
- Passionate about client experience and continuous improvement
- Approaches the business with an entrepreneurial mindset
What We Offer
- A flexible remote-first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends: Saturday and Sunday)
- The chance to work across two pioneering businesses: Remote Office and Shift AI
- Influence over processes, client journeys, and delivery standards at a leadership level
- A career path with room to scale, both in impact and personal growth
- Competitive salary, negotiable for the right candidate
Before You Apply
This is not a stopgap role. We are investing in long-term leadership, and we want someone equally committed to the organisation’s future.
If this resonates, send your CV and a short note on why you’re the right fit and what success in this role looks like to you.
Australia