Participant Panel Manager

At a Glance

Us: Fast-growing startup of 130+ people. We are a remote-first team, mainly based in the UK. YC alumni (summer 2019) and Series A funding of 32$m in 2023. Our mission is to revolutionise how the world learns about people, so people can revolutionise the world.

You: An entrepreneurial, determined, and action-oriented problem-solver ready to take on the role of our first Participant Panel Manager. This highly collaborative role is central to crafting and executing innovative acquisition playbooks for our amazing participants, who are what makes Prolific tick. The successful candidate will act across the company to generate and operationalize initiatives, processes, and approaches for taking our participant pool to new depths and heights, working in close partnership with Marketing and Data to ensure its health and with Product to optimise the pool's onboarding, engagement, and utilisation.

The Role

We’re looking for a dynamic individual who embodies entrepreneurial spirit, excels in a collaborative environment, isn’t afraid to “pick up the phone”, “do things that don’t scale”, and solve never-solved-before problems. We’re open to a range of backgrounds; you may possess a skill set in one or more of: operations, partnerships, project management, recruitment, and/or panel management. You’ll sit within our Client Services Team.

What you’ll be doing

• Managing and executing incoming customer briefs, ensuring feasibility and delivery through our existing panel and identifying new segment acquisition and diversification where necessary
• Initiating and managing both ad-hoc and long-term partnerships across diverse geographies to extend Prolific’s reach and enhance participant pool diversity, including collaborations with other panel providers, local agencies, and existing partners
• In conjunction with your Marketing counterparts, doing things that don’t scale: giving our flyers on campuses, signing dentists up at dentistry conferences, liaising with TikTok influencers, etc
• Converting complexity into clarity, transforming ad-hoc initiatives into standardised playbooks for establishing and managing our participant pool
• Fostering strong collaborative relationships across Sales, Product, Marketing, and Client Services Teams to swiftly respond to current needs and proactively address potential future scaling requirements

What you’ll bring

• A self-starting entrepreneurial spirit with a proven track record of creative problem-solving and an unwavering determination to overcome obstacles. You’re quick to action and a reliable collaborator!
• Strong project management skills, capable of bringing order to complex processes and converting challenges into structured action plans
• Excellent communication and interpersonal skills, with the capability to work effectively across various teams and influence strategic outcomes
• Commitment to diversity and inclusion and high ethical standards

What We Expect from You

We’re proud of the culture we’ve built at Prolific, and as a Prolifico, we expect you to contribute positively to our workplace culture by embracing our core principles:

• Celebrate our wins - for our customers, partners, Prolificos and Prolific
• Break down silos to partner across teams, fostering a unified effort toward company objectives
• Strive for excellence in all that you do, setting and working towards ambitious goals
• Continuously seek opportunities for improvement and innovation, pushing the boundaries of what’s possible
• Act with integrity, prioritizing customer satisfaction and trust above all else
• Actively seek and act on customer feedback to deliver solutions that exceed their expectations
• Manage your time efficiently, focusing on tasks that drive impact and support our mission
• Take ownership of your responsibilities, and be accountable for your progress and the quality of your work
• Approach challenges with a growth mindset, viewing them as opportunities for learning and innovation
• Encourage and participate in experimentation, embracing failure as a valuable learning experience

What you’ll get

⚖️ Work Life Balance: We’re all looking to strike the right work life balance, and as a remote first company you’re able to work flexibly from home or our dog-friendly co-working space in Shoreditch and Manchester. We also offer 25 days of holiday, plus bank holidays of course, which you can switch with any day of your choosing.

🏡 Family Life: We offer generous maternity, paternity and shared parental leave. Need to pick your child up from school? No Problem. Our flexible working gives you the childcare flexibility you need.

🧘 Wellbeing: We care deeply about our employees well-being, that’s why we offer comprehensive Bupa private health insurance, that disregards medical history. Taxable monthly stipend of £150 in order for you to improve your wellness and remote experience. We want you to have a happy and healthy environment so we offer a £1000 home office budget, along with a MAC laptop when you start, plus a £200 yearly top-up.

📚 Learn Grow: Development is important to us, and we want to give all our employees the opportunity to learn. There are many personal growth and career progression opportunities available, as well as mentoring. We also offer a £1000 yearly budget for education, growth and training for you to use at your discretion

💙 Culture: We’re a friendly bunch here at Prolific; open, transparent and inclusive. Although we’re a remote first company we still love to hang out with each other! We run collaborative quarterly company-wide meets up and team socials (both virtually and in-person), all paid for. Alongside this we offer a yearly budget for discretionary meet-ups so you can cover travel, food and accommodation. As a business we’re also committed to carbon offsetting; each month we donate money in your name to plant trees 🌳 and being remote we’re doing our bit to offset travel too

Our Interview Process

Talent Call - You'll meet with one of our Talent team and have an exploratory call about the role requirements, life at Prolific, as well as your background and aspirations.

Hiring Manager Interview - You'll interview with two members of the team, one of which will be the hiring manager. You'll have the opportunity to ask about the company and the role, and we'll ask you questions about your experiences and goals.

Panel Interview - We'll hold a panel interview that evaluates skills required for the role. You'll meet with more of our team and may be asked to complete a presentation or task. You'll be compensated with a £50 voucher 💰 for completing the task because we know your time is valuable!

Final Interview - We will deep dive into your past experiences, goals, motivations, and skills all aligned to our Prolific Principles. You'll speak with two to three members of the team and - as always - have an opportunity to ask questions about the role and company.

Diversity, Equity and Inclusion Monitoring

Prolific is an equal opportunity employer. We celebrate diversity and are committed to fostering diversity, equity and inclusion in the workplace. We welcome all applications, and consider them without regard to race, religion, belief, age, gender, gender expression, gender identity, gender reassignment, disability, marriage or civil partnership status, pregnancy or maternity, sex or sexual orientation.

We are committed to ensuring a fair recruitment process, it's essential to our success. Under the Equality Act (2010) we collect information from individuals at the point of application. We anonymously monitor the profiles of individuals that apply to each vacancy to ensure that no individual is unfairly discriminated against or disadvantaged.

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.