API Specialist 2

Job Description

We’re looking for an API Specialist to join Procore’s Integrations and Technical Services (InTech) org. In this role, you’ll serve as a Procore API expert and resource to our external developer community.

As an API Specialist, you’ll partner with Product and Technology (P&T), technical support, and Tech Services teams. Your purpose is to provide top-tier assistance to our partner and customer developer ecosystem. We have a culture of ongoing learning as we work in a fast-paced environment with changing products, and you should be personally committed to and actively work to continuously improve yourself. You will use your deep understanding of our suite of API endpoints and keen API skills to troubleshoot and resolve complex integration issues. This includes having the ability to quickly learn and integrate new technical skills and knowledge.

This position will report to our Manager, Technical Integration Specialist. It can be located in any US office or US remote.

What you’ll do:

• Provide technical support and consulting to clients, developers, and partners who are using the Procore API ecosystem, including testing, troubleshooting, and communicating back and forth with developers.

• Utilize your API and integration subject matter expertise to effectively and efficiently respond to cases via a ticketing system.

• Provide timely assistance in Slack to our Customer Success teams.

• Manage technical and product issues and escalations related to our API endpoints and developer ecosystem.

• Utilize development tools such as Postman to troubleshoot and resolve API issues. Familiarity with REST web services is necessary.

• Develop training content, contribute to Knowledgebase articles, FAQs, our developer community site concerning Procore’s APIs and integrations.

• Collaborate with Product Management to identify opportunities for improvement and feature requests to our APIs and marketplace ecosystem, helping to build, drive, and improve our tools, processes and developer experience.

What we’re looking for:

• Bachelor's Degree or 3 years of equivalent work experience.

• Minimum of 2 years of experience in a technical support, integration, or API-focused troubleshooting role.

• Must have a development background.

• Must have some client-facing experience (whether previous technology company or services industry). Most communication will be via Email, but phone conversations and internal/external meetings occur as well. You must be able to effectively express ideas and thoughts in writing and verbally.

• Excellent verbal and written communication skills. You should be able to take personal responsibility for resolving any issue and ensuring that the client has a positive outcome, working through hurdles and blockers.

• Valuable resource amongst peers; great ability to ‘lean-in’ and support via phone, Slack, and Zoom.

• Knowledge of Postman or scripting languages is highly desirable.

Additional Information

Base Pay Range $59,904 - $82,368. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.