PoptinPO

Premio: Technical Support (Evening)

Improve your website's conversion rate. Engage & convert more visitors into customers!

Poptin

Employee count: 11-50

Brazil only
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  • Answering daily users’ questions via live chat on https://Premio.io apps and plugins
  • Providing timely and accurate customer service.
  • Talking customers through a series of actions to solve problems.
  • Following up with clients to ensure problems are resolved.
  • Assisting customers to get better results.
  • Updating tutorials and guides.
  • Collecting and presenting accurate user feedback to the development team.
  • Influence development priorities and future roadmap.

Requirements

  • Prior experience as a technical customer support or a similar role.
  • Good knowledge of HTML and CSS
  • Good knowledge of Wordpress, Wix and / or Shopify
  • Excellent communication skills.
  • Basic knowledge of Google analytics.
  • Fluent in written and spoken English
  • Good time management skills.
  • Attention to detail and good problem solving skills.

Benefits

    • Join a fast-paced, Bootstrapped, and profitable product-based company!
    • Work directly with the founders and take ownership of your responsibilities!
    • Remote work, friendly environment, impacting users across 150+ countries.

      You’ll enjoy these benefits;
      • Professional growth and remote collaboration with a global team.
      • Performance bonuses.
      • Annual paid leaves.
      • Experience work-life balance.

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About the job

Apply before

May 06, 2024

Posted on

Mar 07, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Brazil +/- 0 hours

About Poptin

Learn more about Poptin and their company culture.

View company profile

Improve your website's conversion rate. Engage & convert more visitors into customers! Get more subscribers, leads and sales.

Poptin was created on the basis of years of digital advertising experience building and promoting websites for hundreds of businesses of all kinds. As a digital advertising agency we learned full well that increasing traffic to a website without working to improve conversion rates (of visitors into leads, subscribers or paying customers) is a waste of time, effort and money.

A clear cut way, one which always reeked better conversion rates, was using popups and widgets added onto websites offering visitors a unique UX tailored according to their behavior. In this way we were able to help many of our customers add contacts to their mailing lists, get visitors to spend more time on their website while visiting a greater number of pages, reduce shopping cart abandonment and get plenty more leads.

Introducing – Poptin!

We’ve developed a system which allows use of any and all types of widgets and popups, a system compatible with any website, is simple to embed and frees you from having to involve graphic designers and developers. Every website owner can sign up for free and upgrade whenever needed.

Without knowing the first thing about code, you can create spectacular popups, timing them to be activated at the perfect moment, thus earning great short and long term benefits, all according to your goals.

Our system is stacked with a wide range of poptins and templates which fit any website. It is operated via a super user friendly interface allowing for personalization of any poptin, creation of A/B tests and production of real time performance reports.

Employee benefits

Learn about the employee benefits and perks provided at Poptin.

View benefits

Special family occasions bonuses

A bonus for weddings and births

Salary raises

Every year, but can be sooner depending on your performance (productivity, value you bring, initiatives)

Unlimited time off

We don’t count your days off. You can take as many as you need as long as it is reasonable and you let us know in advance.

Refer a new teammate

If you refer someone to any of our open position and they get accepted and works with us for at least 3 full months, you will get a $1,000 bonus.

View Poptin's employee benefits
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Poptin

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