Metrics Coordinator

The Metrics Coordinator will support the Automotive Concierge program by providing report development, tracking, and metrics reporting. The position will involve analyzing data to support process changes, metric goal revisions, and objective attainment plans. The coordinator will design, develop, and analyze critical reports and scorecards for the Lincoln Business Operations Manager and Lincoln client.

Requirements

• Design and develop reports for Automotive Concierge
• Build Monthly Scorecard for all programs
• Build and maintain all reports necessary to support the program
• Review reporting needs and make recommendations on changes and improvements to new and existing reports
• Work with Reporting at all levels within Percepta, Client and any outside vendors to enhance reports as required
• Validate reporting accuracy
• Analyze and interpret reports to identify performance gaps and communicate to Lincoln Management
• Understand the client’s industry and their specific business objectives
• Ensure on time delivery of all reports as required
• Provide reports, tracking information or validation to team leads, COM and BOM for scorecards, performance reviews, 1on1’s and dealer and region meetings
• Facilitates special tracking on pilot or control group processes
• Works with supporting departments, reporting teams, and outside vendors, etc. to deliver metrics and reports
• Work with management to develop and maintain GCCT/CX Hub dashboards and views for all programs
• Implement market/territory changes upon management request or as needed (strong understanding of Ford/Lincoln regional alignment is required)
• As directed by management update and supply, alignment changes, including but not limited to FMCDealer.com, and Tier 1
• Maintains a positive work environment that fosters team performance
• Seeks to improve job knowledge by working with CCT Management
• Work on activities and/or projects as requested by Client Operations Manager and Business Operation Manager
• Represent Percepta in a professional manner, both internally as well as with outside organizations
• Provide excellent customer service for internal and external customers on questions and issues
• Provide follow-up reporting for a variety of program initiatives

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)