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PerceptaPE

Instructional Designer

A global customer experience (CX) firm specializing in the automotive and mobility sectors, delivering frictionless customer journeys and loyalty solutions.

Percepta

Employee count: 1001-5000

Philippines only

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At Percepta, we bring first-class service across each market we support. As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Requirements

  • Design and develop learning objectives and outcomes.
  • Partner with internal and external clients to create and edit training materials.
  • Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
  • Design and develop facilitator and participant material for new hire, continuous, and cross-training by project.
  • Develop and maintain knowledge artifacts to be used in both training and production.
  • Develop and conduct Train-The-Trainer (TTT) sessions.
  • Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.
  • Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
  • Partner with all customers, (internal and external) to identify training needs by program.
  • Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.
  • Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs.
  • Conduct analysis on operational performance to identify knowledge gaps.
  • Develop training action plans for individuals and groups based on performance needs.
  • Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
  • Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

Benefits

  • HMO Benefit
  • Paid Time Off
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Percepta

Learn more about Percepta and their company culture.

View company profile

At the heart of Percepta is a culture deeply rooted in the belief that the employee experience drives the customer experience. For over two decades, we have cultivated a workplace where respect, integrity, and teamwork are not just values on a wall but the guiding principles of our daily interactions. We pride ourselves on being a place where people love to work, play hard, and celebrate both individual and collective successes. Our team members are empowered to be proactive, seek innovation, and deliver with speed and quality, fostering an environment of trust and mutual support that transcends borders and time zones.

Born from a unique heritage in the automotive industry, Percepta has evolved into a global leader in customer experience (CX), designing and operating transformational journeys for some of the world's most iconic mobility brands. We understand that true loyalty is built on genuine connections, and we strive to make every interaction frictionless and meaningful. By blending our deep industry expertise with cutting-edge technology and a human-centric approach, we don't just manage customer relationships; we elevate them. Our commitment to service beyond self and winning together ensures that we remain a partner of choice, driving delight and value for our clients and their customers alike.

Employee benefits

Learn about the employee benefits and perks provided at Percepta.

View benefits

Cell Phone Allowance

allowance for cell phone usage.

Casual Dress

Casual dress code and atmosphere.

Paid Time Off

Paid vacation and time off policies.

Perci Perks

Employee rewards and recognition program.

View Percepta's employee benefits
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Percepta

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