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PerceptaPE

Automotive Technical Claims Representative II

A global customer experience (CX) firm specializing in the automotive and mobility sectors, delivering frictionless customer journeys and loyalty solutions.

Percepta

Employee count: 1001-5000

Salary: 38k-38k USD

United States only

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Technical Service Representative II role at Percepta, creating and delivering amazing customer experiences, with a unique culture. Analyze repair shop claim information, negotiate, and communicate effectively. Flexible and adaptable in a fast-paced environment.

Requirements

  • Ability to analyze repair shop claim information
  • Excellent negotiation skills and consultative approach
  • Strong working knowledge of the Internet, computers, and software (MS Office products, Teams, Edge, etc.)
  • Flexibility and adaptability in a fast-paced environment
  • Reasoning ability and logical thinking

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Employee Rewards Program (Perci Perks)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 38k-38k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Percepta

Learn more about Percepta and their company culture.

View company profile

At the heart of Percepta is a culture deeply rooted in the belief that the employee experience drives the customer experience. For over two decades, we have cultivated a workplace where respect, integrity, and teamwork are not just values on a wall but the guiding principles of our daily interactions. We pride ourselves on being a place where people love to work, play hard, and celebrate both individual and collective successes. Our team members are empowered to be proactive, seek innovation, and deliver with speed and quality, fostering an environment of trust and mutual support that transcends borders and time zones.

Born from a unique heritage in the automotive industry, Percepta has evolved into a global leader in customer experience (CX), designing and operating transformational journeys for some of the world's most iconic mobility brands. We understand that true loyalty is built on genuine connections, and we strive to make every interaction frictionless and meaningful. By blending our deep industry expertise with cutting-edge technology and a human-centric approach, we don't just manage customer relationships; we elevate them. Our commitment to service beyond self and winning together ensures that we remain a partner of choice, driving delight and value for our clients and their customers alike.

Employee benefits

Learn about the employee benefits and perks provided at Percepta.

View benefits

Cell Phone Allowance

allowance for cell phone usage.

Casual Dress

Casual dress code and atmosphere.

Paid Time Off

Paid vacation and time off policies.

Perci Perks

Employee rewards and recognition program.

View Percepta's employee benefits
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Percepta

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