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PerceptaPE

Case Manager - Dutch Bilingual

A global customer experience (CX) firm specializing in the automotive and mobility sectors, delivering frictionless customer journeys and loyalty solutions.

Percepta

Employee count: 1001-5000

Salary: 28k-28k USD

United Kingdom only

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As a Dutch Bilingual Customer Experience Case Manager, you'll be creating and delivering amazing customer experiences while being part of a unique culture. You'll manage individual customer cases from start to finish using strong communication, negotiation, and influencing skills to ensure every issue is fully resolved.

Requirements

  • Secondary School qualifications or similar
  • Strong communication and writing skills
  • Fluency/proficiency in Dutch and German and/or English, to C1 or native fluency level
  • Problem solving skills
  • Ability to work on own initiative and prioritise workload without supervision
  • Strong decision-making skills
  • Understanding of the differences between a call centre and customer service mindset

Benefits

  • 22 days Annual leave
  • Company pension
  • Life Assurance 4 x annual salary
  • Contributory pension scheme
  • Private Medical and Insurance
  • Comprehensive travel insurance
  • Discounts on brand new vehicles
  • Employee Assistance Program (EAP)
  • Cycle to work scheme
  • Free On-site parking

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 28k-28k USD

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Percepta

Learn more about Percepta and their company culture.

View company profile

At the heart of Percepta is a culture deeply rooted in the belief that the employee experience drives the customer experience. For over two decades, we have cultivated a workplace where respect, integrity, and teamwork are not just values on a wall but the guiding principles of our daily interactions. We pride ourselves on being a place where people love to work, play hard, and celebrate both individual and collective successes. Our team members are empowered to be proactive, seek innovation, and deliver with speed and quality, fostering an environment of trust and mutual support that transcends borders and time zones.

Born from a unique heritage in the automotive industry, Percepta has evolved into a global leader in customer experience (CX), designing and operating transformational journeys for some of the world's most iconic mobility brands. We understand that true loyalty is built on genuine connections, and we strive to make every interaction frictionless and meaningful. By blending our deep industry expertise with cutting-edge technology and a human-centric approach, we don't just manage customer relationships; we elevate them. Our commitment to service beyond self and winning together ensures that we remain a partner of choice, driving delight and value for our clients and their customers alike.

Employee benefits

Learn about the employee benefits and perks provided at Percepta.

View benefits

Cell Phone Allowance

allowance for cell phone usage.

Casual Dress

Casual dress code and atmosphere.

Paid Time Off

Paid vacation and time off policies.

Perci Perks

Employee rewards and recognition program.

View Percepta's employee benefits
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Percepta

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