About PeopleGrove
About the Role
What You’ll Own
- Client request intake and synthesis: Partner with Customer Success and Sales to understand incoming client requests, ask thoughtful follow-up questions, and identify patterns across feedback.
- Problem framing and discovery: Translate feature requests into clear problem statements through structured conversations, research, and analysis before proposing solutions.
- Strategic product ownership: Become the product expert for assigned product areas by understanding workflows, user behavior, technical considerations, and business impact.
- Roadmap and prioritization: Build and maintain focus-area roadmaps, prioritizing work based on user value, company strategy, and measurable outcomes.
- End-to-end delivery: Work closely with Engineering and Design from concept through requirements, build, launch, and iteration.
- Stakeholder alignment: Lead productive discussions and ensure decisions are documented and aligned across teams.
Key Responsibilities
- Develop a deep understanding of users and how they interact with your modules.
- Identify themes across client requests and convert them into scalable product opportunities.
- Define clear product requirements and success metrics.
- Balance short-term client needs with long-term platform integrity.
- Maintain clear documentation of product decisions, trade-offs, and rationale to ensure transparency and continuity across teams.
- Contribute to improving product discovery and intake processes across the team.
- Partner with Engineering to ensure solutions are scalable, maintainable, and technically sound.
What Success Looks Like (First 6–12 Months)
- Client requests are evaluated using a structured intake and prioritization framework.
- Clear ownership and roadmaps are established for assigned modules.
- Stakeholders report improved clarity and alignment in product decisions
- At least one meaningful client-driven initiative has shipped with measurable impact.
- You demonstrate growing independence in leading discovery and prioritization conversations.
Qualifications
- 2 to 5 years of product management experience in B2B SaaS or a similar environment.
- Demonstrated ability to conduct customer discovery and translate insights into clear product requirements.
- Strong analytical thinking and comfort using data to inform decisions.
- Experience working cross-functionally with Engineering and Design.
- Strong written and verbal communication skills.
- Comfortable navigating ambiguity and competing stakeholder priorities.
Bonus Qualifications
- Experience in higher education, workforce outcomes, or related industries.
- Familiarity with product analytics tools.
Why Join PeopleGrove
- Build products with purpose: Our work helps institutions improve outcomes for students and alumni—and supports programs that train the next generation of healthcare and high-impact professionals.
- Own meaningful strategy: This role has real influence over PeopleGrove’s growth direction and where we expand next.
- Move fast, learn fast: We value experimentation, clarity, and shipping.
- Remote-first: Work from anywhere in the US, with occasional travel for team offsites or customer research.
- Strong team culture: Empathy, collaboration, and user-centric thinking are core to how we operate.
