Palo Alto NetworksPN

Sr Technical Support Engineer, Cloud

Our vision is a world where each day is safer and more secure than the one before.

Palo Alto Networks

Employee count: 5000+

India only

As a Sr Technical Support Engineer, Cloud, you will work with valued customers to address complex post-sales concerns, providing technical support via phone, email, and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve technical issues and provide timely solutions to customers.

Requirements

  • Excellent written and verbal communication skills
  • Ability to work well in a diverse team environment
  • Experience with DLP, Data Patterns and data governance
  • Required experience with Cloud Security
  • Required experience with AWS, Azure, and/or GCP
  • Knowledge in containers and Kubernetes concepts
  • Hands on troubleshooting containers and Kubernetes
  • Experience using API
  • Knowledge of scripting languages, preferably Python, Bash and JavaScript
  • Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
  • Experience with Linux and Windows systems
  • Previous experience with Prisma Cloud or Cortex XDR (optional)

Benefits

  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • Mental and financial health resources
  • Personalized learning opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Senior Technical Support EngineerCloud Support EngineerSenior Cloud Systems EngineerTechnical Support EngineerSenior TechOps Engineer

Skills

Cloud SecurityAWSAzureGCPContainersKubernetesPythonBASHJavaScriptLinuxWindowsPrismaCortex XDRRoot Cause

About Palo Alto Networks

Learn more about Palo Alto Networks and their company culture.

View company profile

Our vision is a world where each day is safer and more secure than the one before.

Palo Alto Networks, the global cybersecurity leader, continually delivers innovation to enable secure digital transformation—even as the pace of change is accelerating.

Our mission is to be the cybersecurity partner of choice, protecting our digital way of life.

We ensure each day is safer than the one before

Join us to help build a more secure future for the world. Contribute to our mission of becoming the cybersecurity partner of choice, by protecting our digital way of life.

We value:

  • Disruption

  • Execution

  • Collaboration

  • Integrity

  • Inclusion

Employee benefits

Learn about the employee benefits and perks provided at Palo Alto Networks.

View benefits

Military Leave Benefits

Palo Alto Networks shows its support for military veterans by offering 26 weeks of paid military leave.

Paid Medical & Parental Leave

The company offers 12 weeks of paid medical leave and 6 weeks of paid parental leave, supporting employees through significant life events.

Complimentary Refreshments

Palo Alto Networks provides complimentary drinks and fresh fruit snacks in break rooms across the campus to keep employees refreshed throughout the day.

401(k) with Company Match

Palo Alto Networks provides both traditional and Roth 401(k) options with a company match of 50% up to a maximum of $1,000 annually, helping employees secure their financial future.

View Palo Alto Networks's employee benefits
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Palo Alto Networks

Company size

5000+ employees

Founded in

2005

Chief executive officer

Nikesh Arora

Markets

CybersecurityNetwork SecurityCloud SecurityThreat IntelligenceFirewallsInformation SecuritySecurity OperationsEnterprise SecurityData Protection

Employees live in

United StatesIndiaIsraelUnited KingdomAustralia
View company profile

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Palo Alto Networks hiring Sr Technical Support Engineer, Cloud • Remote (Work from Home) | Himalayas