Paired is a global recruiting agency that pairs remote work with top-tier talent. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space. They are looking for a Head of Operations to take ownership of the retention and customer experience after purchase and ensure operational excellence as the business scales.
Requirements
- Experience in DTC e-commerce with physical products
- Hands-on ownership of: fulfillment / logistics / 3PL, returns, refunds, or delivery issues
- Proven track record of: reducing refunds OR improving delivery performance OR fixing operational issues that impacted customer experience
- Strong analytical thinking with a focus on metrics and performance improvement
- High ownership mindset with the ability to operate independently and make decisive calls
- Clear communicator who can align cross-functional teams and drive execution
Benefits
- Competitive salary
- Full remote flexibility
- Learning and development support
- Regular team offsites and retreats
