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PairedPA

Head of Operations & Retention for DTC Health Wellness (Remote, Worldwide)

Paired Recruiting is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent, streamlining the hiring process and significantly reducing payroll costs.

Paired

Employee count: 11-50

Peru only

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Paired is a global recruiting agency that pairs remote work with top-tier talent. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space. They are looking for a Head of Operations to take ownership of the retention and customer experience after purchase and ensure operational excellence as the business scales.

Requirements

  • Own and improve the post-purchase operation end-to-end, from fulfillment to issue resolution
  • Identify root causes of refunds, delivery issues, and churn, then fix them at the system level
  • Build scalable processes, SOPs, and automations (AI where useful) to reduce manual work and errors
  • Ensure consistent delivery performance by managing 3PLs and operational partners
  • Track and improve core metrics: refund rate, chargebacks, delivery success, retention
  • Lead and structure the support and operations team to scale efficiently
  • Drive a shift from reactive firefighting to proactive, system-driven operations
  • Hands-on experience in fulfillment / logistics / 3PL
  • Hands-on ownership of: returns, refunds, or delivery issues
  • Proven track record of: reducing refunds OR improving delivery performance OR fixing operational issues that impacted customer experience
  • Strong plus: Experience in subscription-based businesses Experience in health, wellness, or supplements Experience working cross-functionally with CX/support teams Hands-on experience using AI tools and automation to improve workflows and efficiency

Benefits

  • Competitive salary
  • Full remote flexibility
  • Learning and development support
  • Regular team offsites and retreats

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Peru +/- 0 hours

About Paired

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At Paired Recruiting, we are revolutionizing the way businesses scale by connecting them with the world's top 1% of overseas talent. Through our proprietary and highly technical selection process, we are fundamentally changing the dynamics of global workforce integration. Our innovative approach leverages specialized outreach tools, advanced assessment platforms, and in-house developed formulas to meticulously vet and identify exceptional candidates that traditional recruitment methods often overlook. This allows our clients to build high-performing teams while achieving significant payroll savings, often up to 90%. We believe that geographic boundaries should not limit access to exceptional skill and dedication. Our mission is to create a seamless bridge between ambitious companies and a global pool of rockstar professionals, fostering a win-win scenario where businesses thrive and talented individuals gain access to outstanding career opportunities.

Our innovation extends beyond just sourcing; we've engineered a streamlined, end-to-end fulfillment service that transforms a typically complex and time-consuming process into a swift and stress-free experience. From defining the precise needs of a role to presenting a shortlist of perfectly matched candidates within 14 business days, our system is built for efficiency and precision. We handle the entire lifecycle of recruiting, vetting, interviewing, and even guide negotiations, but with a crucial distinction: our flat-fee model ensures our focus remains on finding the best talent at the best terms for our clients, not on inflating salaries. By removing the friction and risk traditionally associated with overseas hiring—backed by a 90-day replacement guarantee—we empower entrepreneurs and business leaders to focus on their core operations, confident that their team's expansion is in the hands of dedicated experts obsessed with quality and strategic growth.

Employee benefits

Learn about the employee benefits and perks provided at Paired.

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Flexible Hours

Offers flexible working hours.

Competitive Salary

Offers competitive salary, paid in USD.

Work from Anywhere

Provides the flexibility to work from any location.

Paid holiday

A job posting mentioned 30 days of paid holiday annually.

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Paired

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