Join Outsourcey and help elevate businesses with complete control and comprehensive support, letting's shape the future of work together! As a Team Lead - Customer Service, you will manage and motivate our offshore support team to deliver exceptional customer experience and be part of our mission to revolutionize global talent expansion.
Requirements
- 3–5 years of experience in customer support, including 1–2 years in a leadership role
- Proven ability to manage, motivate, and grow a team while staying hands-on in support
- Strong written and verbal communication skills, with confidence in handling difficult conversations
- Critical thinker who can assess situations quickly and implement effective solutions
- Comfortable using Zendesk and other SaaS platforms (e.g HubSpot)
- Strong organisational skills and ability to manage multiple priorities
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past
- Career growth and development opportunities
