United States onlyOutreach is seeking a dynamic Customer Advocacy Senior Specialist to join its corporate marketing team and build a world-class advocacy engine across its customer base. The role involves designing creative programs that inspire customers to share their stories, reward their loyalty, and turn their success into compelling content. The ideal candidate will have 3+ years of agency experience in customer marketing or advocacy in B2B technology environment and be able to build trusted relationships with customers and internal stakeholders.
Requirements
- 3+ years of agency experience in customer marketing or advocacy in B2B technology environment
- Experience producing a wide range of customer content - case studies, video scripts, internal sales slides, and testimonials - from concept through completion
- Exceptional written and verbal communication skills with strong attention to detail and a knack for storytelling
- Ability to build trusted relationships with customers and internal stakeholders, aligning advocacy efforts with business priorities
- Solid understanding of B2B marketing fundamentals and how customer stories drive trust, pipeline, and revenue
- Proven track record designing and running incentivized advocacy or loyalty programs, including gifting and recognition campaigns
Benefits
- Flexible time off
- 401k
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- Generous Parental Leave
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs
CA and US only
India only