Senior Field Service Technician - Customer Support

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

The Senior Field Service Technician will be responsible for traveling to dealer and customer sites within their assigned territory (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner. This role will also be responsible for preforming diagnostics and repairs at customer sites throughout the US and in some cases internationally for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.
• Provide product orientation classes at customer locations for various products.
• Onsite at customer locations, diagnose and repair all issues related to equipment alongside customer and dealer technicians
• Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
• Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication.
• Provide detailed documentation of issue resolution process and use provided reporting tools to submit feedback to quality and engineering team by generating Field Quality Reports and Work Orders.
• Communicate all service-related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other Service Technician- Customer Support team members.
• Troubleshoot customer concerns and develop best resolution.
• Lead and mentor other Field Service Technicians as required.

MINIMUM QUALIFICATIONS

• High School Diploma or its equivalent with three (3) or more years of experience as a technician in automotive, heavy equipment, or heavy truck industries.
• Proficient problem-solving capability and ability to create detailed documentation of field issues.
• Ability to read electrical and hydraulic schematics
• Skilled in verbal and written communication.
• Ability to travel 80%.

STANDOUT QUALIFICATIONS

• Associates Degree in Diesel Equipment Technology or related field.
• 5 or more years of experience working in heavy truck or heavy equipment industries
• Experience in troubleshooting heavy equipment including both hydraulic and electrical systems.
• Experience troubleshooting J1939 CAN BUS systems and electrical systems using a digital multimeter
• Experience training and mentoring other technicians.
• Excellent problem-solving capabilities and experience performing root-cause analysis.
• Commercial Driver’s License (CDL)
• Ability to obtain a Passport.

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.