Onboarding Engineer (Cloud & Backup Solutions)

Is this you? Are you a technically skilled IT professional with a strong background in cloud technologies, backup solutions, and business continuity? Do you have hands-on experience successfully deploying backup and disaster recovery solutions? Are you comfortable collaborating with highly technical, cross-functional teams? If you thrive in dynamic environments and take pride in delivering solutions that make a real impact—this role is for you!

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.

What will you do? You’ll onboard new and existing clients, delivering cloud-based solutions that support their business continuity goals. You’ll plan and lead client-facing projects that address critical IT resilience and cloud infrastructure needs. This is a hands-on role, focused on executing project tasks efficiently while providing a high-touch, customer-centric experience throughout the deployment process.

What are the details?  

Primary Responsibilities:

• Leading end-to-end deployment of Veeam solutions, including Backup & Replication, Veeam for Microsoft 365, Veeam Backup for Azure, and others

• Configuring virtualized infrastructure such as Domain Controllers, Remote Desktop Servers, Virtual Firewalls, and more

• Provision and configure Microsoft 365 environments, including license provisioning and user account creation

• Coordinate with Sales and Account Management to fulfill client requests promptly and according to documented procedures

• Manage multiple onboarding projects simultaneously, balancing competing priorities and meeting aggressive delivery timelines

• Identify and communicate project risks and deviations from scope, proposing actionable solutions when needed

• Troubleshoot and resolve deployment challenges, coordinating with internal and external stakeholders to maintain momentum

• Deliver clear, concise, and professional communication across all project phases

What do you know?

Basic Qualifications: 

• 3–5 years of combined experience in backup and business continuity, cloud technologies, or a technical role such as technician, system administrator, support engineer, or helpdesk specialist—ideally with exposure to SaaS, IaaS, DRaaS, and BaaS environments

• Hands-on experience with Veeam products, especially Veeam Backup & Replication

• Strong understanding of core IT infrastructure, including virtualization, networking, backup/recovery, and both Microsoft and Linux-based systems

• Familiarity with public cloud platforms such as AWS or Azure is a plus

• Experience with work management or ticketing systems such as Zendesk, Salesforce, or other CRM platforms

• Familiarity with common virtualization platforms, including VMware, Hyper-V, and Nutanix

• Excellent problem-solving abilities and organizational skills, with a strong focus on time management and attention to detail

• Proven ability to self-manage projects and deliver results independently from initiation through completion

• Proficient in status reporting—able to communicate project health, risks, and issues clearly, along with actionable mitigation plans

• Strong written and verbal communication skills, with the ability to tailor messaging to both technical and non-technical audiences

• Comfortable engaging with external clients at both technical and executive levels

• Previous hands-on experience in roles related to DRaaS, BaaS, IaaS, SaaS, network engineering, or cloud administration

Preferred Qualifications: 

• Professional certifications in relevant technologies (e.g., Veeam, Microsoft, Fortinet, Cisco, CompTIA)

• Experience managing full project lifecycle

• AWS or Azure certifications

What do you get from us?  
At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:

• Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
• Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices
• Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy
• HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck
• Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
• 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution
• Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
• Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact
• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
• Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values
• Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership
• A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.