Customer Support Engineer

ControlUp helps IT teams navigate the complexities of modern work environments. Our customers often grapple with troubleshooting intricate workspaces, managing a high volume of support tickets, and operating within tight budgets. That's why we developed a Digital Employee Experience (DEX) Management Fabric designed to directly address these challenges. We empower IT to resolve desktop issues faster, proactively prevent tickets from being submitted, and ultimately reduce operational spend. Our platform provides IT with increased visibility and control over employees' digital experiences, regardless of where they work—in the office, from home, or on the road—or the type of workspace they use, be it virtual, physical, or cloud-based.

At ControlUp, we understand that a seamless digital experience is crucial for employee productivity and satisfaction. Our approach centers on providing context-rich data and precise reporting, enabling IT teams to minimize the time spent on troubleshooting. We assist in the proactive identification of potential obstacles and offer automated resolutions, often before users even realize there's an issue and need to submit a ticket. By consolidating numerous tools into a singular, user-friendly web application, we streamline IT operations. ControlUp analytics harnesses anonymous operational metadata from thousands of organizations, empowering IT and help desk teams to make informed, data-driven decisions. This focus on delivering a frustration-free digital experience allows businesses to unlock seamless productivity and ensure their employees can focus on what matters most. Our solutions are trusted by leading enterprises worldwide to support their hybrid workforces and optimize their IT environments.