Customer Success Specialist

Our mission is to provide the fastest insurance, at the best price, for the world

Open is a fintech company building the most powerful insurance the world has seen. Businesses of all sizes embed Open’s car, home and travel insurance into their digital experiences, providing their customers access to fast insurance, that’s easy to buy and manage, and that saves them money.

Open’s flagship products are available under the Huddle brand, and we also offer bespoke white-label solutions for fast growing digital platforms and brands.

The potential of connected insurance

Insurance is one of the world’s least digitally mature industries, scoring just 47 out of 100 on BCG’s Digital Acceleration Index. Lying significantly below other financial services sectors, insurance has remained confusing, paper-based, heavily intermediated and completely isolated from consumers’ digital worlds.

Now, Open has digitised insurance, and made it simple for any business to embed it in their digital experience. This means people can purchase and manage insurance in the right place, at the right time, at the best price. Open’s insurance can also be connected with any data source in the world, enabling it to stay up-to-date and drive customer savings.

Our business

Open was founded in 2016 in Sydney by Jason Wilby and Jonathan Buck. Today, we work with fast-growing consumer businesses and major brands such as Telstra, Plenti, ahm and EnergyAustralia. We’re proud to count AirTree Ventures, Movac, Latitude and Hollard Insurance as shareholders.

Careers

Let's build the future of insurance together.

Explore remote-friendly, flexible opportunities and join our mission to provide the fastest insurance, at the best price, for the world.

Work, thrive and give back

We want people to thrive at Open; we believe you do your best work when you feel your best. Here are just a few benefits we’re proud to provide our teams.

Happier weekdays

We have hubs in some of the world's best destinations, including Sydney, Queenstown, Auckland and the Sunshine Coast. And you can work your way, whether it’s from home, from a hub, or a bit of both - at Open it’s up to you. Plus our meeting-lite culture (well, we try), and weekly events, make for happy weekdays.

Give back

We’re proud to be a certified B Corp. This means we care about and understand our impact. At Open, we make time to give back, and create a positive impact for our customers, people and planet.

Personal development

Receive an annual allowance for professional development, which you can use towards anything. That means anything — a gym membership, professional coaching, a conference — whatever matters most to you.

Business ownership

We run a transparent business, with high levels of autonomy and trust, where all employees are shareholders in the company.

Parental leave

A lot of us have families, of all shapes, sizes and types. We welcome each new addition with generous parental leave.