BD Operations Manager, Southeast Asia

Who We Are

About the Opportunity

• Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
• Assist in the set up, execution and maintenance of business operations activities and documentation
• Partner with internal stakeholders (Customer Support, Product, Compliance, Marketing, and Affiliate BD) to ensure and build the operational processes that enable business growth in an efficient manner
• Onboard and transfer Affiliates
• Track Affiliates Performance & Activities and manage payment process of affiliates
• Design and implement ongoing growth and marketing activities to engage, acquire and retain user pools and trading volume
• Monitor daily trading operational activities and coordinate between internal and external parties to resolve issues
• Draft announcements, FAQs and other external-focused educational content for affiliated campaigns
• Leverage on user data and insights to contribute to the team’s growth & ops strategies
• Build datasets/dashboards and compile data reconciliation to identify gaps to grow the business, including weekly and monthly reporting
• Constant monitoring of data, communities, investigating issues and solving each problem
• Support affiliated users and help them to solve problems with the help of Customer Service
• Preparing regular Product Feedbacks from Affiliates and Affiliated User

• Relevant experience in crypto exchange with a strong understanding of exchange operations and/or crypto trading business (order book, liquidity, trading rules reference data)
• Good understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation
• Comfortable with interpreting and analyzing large data sets to highlight key takeaways and actionable insights
• Strong internal and external stakeholder management skills
• Able to work in a fast paced and multi-tasking environment independently, but also collaboratively with teams across different business units and regions
• Fluent in English as a working language (both spoken and written)

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!