Operations Manager

What you'll do

• You'll lead and inspire multiple team managers and 50+ awesome engineers to deliver truly epic customer experiences.
• You’ll support our Recruiters and our Talent Team in bringing the very best people into our business, designing and creating the team.
• You’ll ensure that our people have all the necessary skills, support, mentoring and equipment to consistently do an excellent job. You’ll design the requirements and work with suppliers and experts to get these in place.
• You’ll be instrumental in designing the processes and ways of working for our engineers to deliver an epic customer experience.
• You’ll inspire and motivate the team to be part of our zero carbon journey, encouraging creativity and challenge to make things better and more efficient
• You’ll coach your team to help awesome people be more awesome, and you’ll create a working environment that enables engineers to excel, grow and develop.
• You’ll support the Senior Operations Manager in delivering business strategy, building the team, delivering projects and driving superb team performance and customer service.
• You’ll support the Technical assurance team in delivering quality installations and support relevant accreditation requirements and visits out in the field.
• You’ll ensure customers have awesome experiences and, if anything goes wrong, do whatever it takes to make things right, meeting the customer face to face where appropriate.

What you'll need

• Experience leading and inspiring people in operational field and engineering roles, delivering epic customer service
• Demonstrable experience of leading Team Managers and indirectly of between 50-100 engineers and in a field based environment, either out on site or in customers homes
• You must have relevant industry experience, certainly in utilities and preferably in the energy/electrical/renewables/smart metering/ low carbon space
• Ideally you will have an understanding of the electrical / metering industry

A bit about you..

• You're a confident leader who can hit the ground running and start to deliver quickly and in a lean environment, happy deliver tasks at every end of the spectrum - big and small
• You’ll be organised, cool headed and have and resilience that allows you to be calm under pressure
• You’ll be someone who builds your network quickly and collaborates with them to deliver at speed, with a focus on quality, safety and customer experience
• You’ll have awesome people skills, a keen eye to detail and the ability to think creatively
• You’ll be proactive, anticipating the needs of customers, your team and your colleagues and you will be productive in the way you work
• You’ll be happy to travel, visiting engineers on site, supporting engineers through their training and onboarding in Slough, meeting with customers and interacting with partners and suppliers
• You’ll have a drive to innovate and be excited to do things differently
• You’ll be passionate about energy efficiency and the fight against climate change

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
• Visit our perks hub - Octopus Employee Benefits