Support Solutions Engineer (L5), Security,Privacy and Assurance

Save

Netflix

Employee count: 5000+

Salary: 100k-400k USD

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Netflix is seeking a Support Solutions Engineer to help scale their support infrastructure. The engineer will monitor customer requests, troubleshoot issues, automate support needs, develop documentation, and improve tooling, focusing on enhancing the customer experience. They will act as a technical expert, communicating status and driving collaboration to improve the engineering support process.

Requirements

Proven ability to deliver superior customer support.
Highly adaptable and comfortable with fast-paced, ambiguous environments.
Strong data-driven decision-making and communication skills.
Experience with enterprise identity and authentication systems (Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn).
Skilled in supporting distributed cloud applications and security platforms (SIEM, SOAR, EDR).

Benefits

Health Plans
Mental Health support
401(k) Retirement Plan
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs

Apply now

Please let Netflix know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Dec 09, 2025

Posted on

Oct 10, 2025

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 100k-400k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

IT Security Support Specialist Senior Technical Support Engineer Privacy Support Specialist Security Engineer

Skills

Okta SCIM OAUTH2 SAML SIEM SOAR EDR

About Netflix

Learn more about Netflix and their company culture.

View company profile

Netflix is the world's leading streaming entertainment service with over 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

A great workplace combines exceptional colleagues and hard problems.

Freedom and Responsibility

Our core philosophy is people over process. Our culture has been instrumental to our success and has helped us attract and retain stunning colleagues, making work here more satisfying.

Internet entertainment. Global original content. Product personalization.

Our first original series debuted in 2013. Over the following decades, Internet TV will replace linear, and we hope to keep leading by offering an amazing entertainment experience.

Tech stack

Learn about the tools and technologies that Netflix uses to build, market, and sell its products.

View tech stack

Node.js

JavaScript

Python

HTML5

Java

CSS 3

Kotlin

Swift

Flask

Falcor

Presto

36 more

Netflix employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Netflix.

View benefits

Healthcare benefits

Medical, dental, and vision insurance.

Time Away

Our vacation policy is “take vacation” and we actually do. Frankly, we intermix work and personal time quite a bit. Time away works differently at Netflix.

Paid parental leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. Our parental leave policy is: "take care of your baby and yourself." New parents generally take 4 - 8 months.

Work, Not Drive

When it comes to your work schedule, commuting doesn’t always sync up and rush hour can be stressful. Work, not drive partners with a rideshare service that provides you the flexibility and focus on work while you commute.

View Netflix's employee benefits