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NetflixNE

Support Solutions Engineer (L5), Security,Privacy and Assurance

Netflix is the world's leading streaming entertainment service with over 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages.

Netflix

Employee count: 5000+

Salary: 100k-400k USD

United States only

Netflix is seeking a Support Solutions Engineer to help scale their support infrastructure. The engineer will monitor customer requests, troubleshoot issues, automate support needs, develop documentation, and improve tooling, focusing on enhancing the customer experience. They will act as a technical expert, communicating status and driving collaboration to improve the engineering support process.

Requirements

  • Proven ability to deliver superior customer support.
  • Highly adaptable and comfortable with fast-paced, ambiguous environments.
  • Strong data-driven decision-making and communication skills.
  • Experience with enterprise identity and authentication systems (Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn).
  • Skilled in supporting distributed cloud applications and security platforms (SIEM, SOAR, EDR).

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 100k-400k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

IT Security Support SpecialistSenior Technical Support EngineerPrivacy Support SpecialistSecurity Engineer

Skills

OktaSCIMOAUTH2SAMLSIEMSOAREDR

About Netflix

Learn more about Netflix and their company culture.

View company profile

Netflix is the world's leading streaming entertainment service with over 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

A great workplace combines exceptional colleagues and hard problems.

Freedom and Responsibility

Our core philosophy is people over process. Our culture has been instrumental to our success and has helped us attract and retain stunning colleagues, making work here more satisfying.

Internet entertainment. Global original content. Product personalization.

Our first original series debuted in 2013. Over the following decades, Internet TV will replace linear, and we hope to keep leading by offering an amazing entertainment experience.

Employee benefits

Learn about the employee benefits and perks provided at Netflix.

View benefits

Healthcare benefits

Medical, dental, and vision insurance.

Time Away

Our vacation policy is “take vacation” and we actually do. Frankly, we intermix work and personal time quite a bit. Time away works differently at Netflix.

Paid parental leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. Our parental leave policy is: "take care of your baby and yourself." New parents generally take 4 - 8 months.

Work, Not Drive

When it comes to your work schedule, commuting doesn’t always sync up and rush hour can be stressful. Work, not drive partners with a rideshare service that provides you the flexibility and focus on work while you commute.

View Netflix's employee benefits
Claim this profileNetflix logoNE

Netflix

Company size

5000+ employees

Founded in

1997

Chief executive officer

Reed Hastings

Markets

Digital MediaDigital EntertainmentStreamingContentEntertainmentLicensing

Employees live in

United StatesAustraliaJapanFranceMexicoGermanyNetherlandsPhilippinesSingaporeSpainTaiwanIndiaUnited Kingdom
View company profile

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Netflix hiring Support Solutions Engineer (L5), Security,Privacy and Assurance • Remote (Work from Home) | Himalayas