IT Support Engineer (L2/L3)

At Sparq, we help companies solve the right problems—not just build more technology.

We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact.

If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.

C2C is not available

Must be authorized to work in the U.S. without sponsorship

Why you will enjoy Mondays again:

• Opportunity to collaborate with a diverse group of colleagues in a fun, creative environment
• Progressive career journey and opportunity for advancement
• Continuous development through training, mentorship and certification programs
• Exposure to modern technologies across various industries in an agile environment
• Flexibility to work remotely, onsite or a hybrid of both as desired in certain locations
• Competitive salary + bonus opportunities
• Robust benefits package, matching 401(k) plan, and substantial PTO
• Tuition reimbursement

A Day in the Life:

• Serve as the go-to technical expert for complex IT issues, providing advanced L2/L3 support across Windows, macOS, and mobile environments.
• Manage user access and identity systems through platforms like JumpCloud or Entra ID, ensuring secure authentication and seamless SSO experiences.
• Oversee endpoint management across the organization—deploying, configuring, and maintaining devices using modern MDM/UEM tools.
• Support Windows 11 and Apple ecosystems, handling everything from zero-touch provisioning to policy enforcement and patch management.
• Administer network infrastructure including gateways, switches, and Wi-Fi systems to maintain secure, reliable connectivity across offices.
• Collaborate with peers and leadership on IT projects, such as technology rollouts, system upgrades, and automation initiatives.
• Document processes, build knowledge bases, and continuously improve service delivery through proactive monitoring and problem resolution.

What it takes:

• 5–7 years of hands-on IT experience with proven L2/L3 technical support responsibilities.
• Strong knowledge of identity and access management, including SAML/SSO configuration and automated provisioning.
• Expertise in managing Windows 11 and Apple environments, including device deployment, patching, and policy enforcement.
• Solid understanding of modern MDM/UEM platforms such as Intune, Jamf, or JumpCloud.
• Working knowledge of networking fundamentals and hardware—firewalls, switches, VLANs, DNS, DHCP, and VPN troubleshooting.
• A proactive mindset with the ability to analyze root causes and develop long-term solutions.
• Excellent communication skills and a customer-focused approach when supporting both executives and peers.
• Bonus: scripting ability (PowerShell, Bash) and relevant certifications such as Okta Certified Professional or Microsoft Endpoint Administrator.

Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.