Operations Manager

NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement.

As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met.

We are looking for an individual who has a strong background in operations management, excellent leadership and communication skills, and a deep understanding of the BPO industry. The ideal candidate is a strategic thinker, a problem-solver, and is passionate about delivering results.

Responsibilities

• Manage and oversee day-to-day operations to ensure efficient service delivery
• Identify areas for process improvement and develop strategies to optimize operations
• Set and track performance metrics and KPIs to drive continuous improvement
• Collaborate with internal teams to streamline and improve cross-functional processes
• Develop and implement operational policies and procedures
• Provide leadership and guidance to the operations team
• Resolve operational issues and conflicts
• Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

Requirements

• 5+ years of experience in operations management, preferably in the BPO industry
• Bachelor's degree in Business Administration or related field; MBA preferred
• Strong leadership and management skills
• Excellent verbal and written communication skills
• Proven track record in driving operational efficiency and process improvement
• Ability to analyze data and make data-driven decisions
• Strong problem-solving and decision-making skills
• Ability to work well under pressure and meet tight deadlines
• Knowledge of best practices in the BPO industry
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.