Customer Support Team Lead (Portuguese)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are looking for a Customer Support Team Lead to join our Customer Support team in Brazil.

Your Role:

• Manage and lead a team of Customer Service Representatives, providing guidance and support.
• Monitor team performance to ensure high-quality customer service.
• Conduct regular team meetings and provide training and development opportunities.
• Collaborate with other Team Leads to ensure consistency in service delivery.
• Address and resolve any team-related issues.
• Implement strategies to achieve team and individual performance goals.
• Ensure your team adheres to company policies and customer service standards.

Requirements

What We Need From You:

• Proven experience in a supervisory role within customer support.
• Strong leadership and team management skills.
• Ability to motivate and inspire a team.
• Excellent communication skills in English.
• Proficient in handling escalated customer issues.
• Knowledge of customer service best practices and metrics.

Benefits

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Salary and bonuses based on your performance.
• 5-day work week.
• Learning opportunities.
• Career growth prospects.
  

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.