Salesforce Business Analyst

Company Description

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17 500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Job Description

Job Description

We are looking for an experienced Salesforce Business Analyst to join our team and support Salesforce initiatives with a strong focus on Service Cloud. The ideal candidate will have a proven track record in requirements gathering, documentation, Agile project delivery, and system optimization. You will work closely with the Product Owner and various business stakeholders, playing a key role throughout the project lifecycle, including UAT and hypercare support.

Key Responsibilities:

• Gather, analyze, and document detailed business requirements, user stories, and process flows.
• Collaborate with the Product Owner to ensure alignment between business needs and technical implementation.
• Support User Acceptance Testing (UAT) and provide input during the hypercare phase.
• Translate business needs into functional Salesforce features and ensure system optimization.
• Ensure on-time delivery of deliverables in Agile project environments.
• Drive improvements in Service Cloud processes and configurations.

Qualifications

• Proven experience as a Salesforce Business Analyst, ideally in Service and Sales Cloud environments.
• Strong understanding of Salesforce Service Cloud functionalities.
• Proficiency in writing BRDs (Business Requirement Documents) and user stories.
• Hands-on experience with Agile methodologies and Salesforce project delivery.
• Solid Salesforce administration skills: system configuration, automation, and optimization.
• Excellent communication skills and ability to work with cross-functional teams.
• Experience working with business stakeholders to define and prioritize requirements.
• Flexibility to collaborate within the EMEA time zone, while supporting a US-based client.