Principal Engineer / Salesforce Architect (PSS -Public Sector Solutions)

Role - Salesforce Architect (PSS - Public Sector Solutions)
Location - Boston, MA (Remote with occasional travel for non-locals)
Employment Type - Contract
Duration - 6 Months with possible extension

Job Overview:

• Enterprise Architect – Salesforce (Public Sector) The Enterprise Architect (EA) with Salesforce Public Sector experience will lead the architectural design, governance, and strategic alignment of Salesforce solutions within a complex government or public sector enterprise environment.
• This role ensures Salesforce platforms — such as Salesforce Public Sector Solutions (PSS), Experience Cloud, Service Cloud, and Omni Studio — are seamlessly integrated into the broader enterprise ecosystem, supporting scalability, compliance, security, and operational efficiency.
• The EA acts as a trusted advisor, guiding both technical and business stakeholders in transforming legacy systems, modernizing service delivery, and achieving digital transformation objectives aligned with public sector mandates.

Key Responsibilities:
Enterprise Architecture & Strategy

• Develop and maintain the enterprise architecture blueprint and target state architecture for Salesforce-based solutions within the public sector landscape.
• Align Salesforce solution architectures with organizational strategy, compliance frameworks, and enterprise standards (e.g., TOGAF, Zachman).
• Define reference architectures, patterns, and roadmaps for CRM, case management, citizen engagement, and digital service delivery.
• Evaluate emerging Salesforce technologies and recommend adoption strategies.

Salesforce Solution Architecture

• Design end-to-end Salesforce architectures leveraging Public Sector Solutions (PSS), Omni Studio, Experience Cloud, and Integration Middleware (MuleSoft, APIs, etc.).
• Ensure architectures support multi-agency collaboration, data privacy, and government compliance (e.g., FedRAMP, CJIS, HIPAA).
• Oversee the design and integration of Salesforce with ERP, document management, identity management, and analytics platforms.
• Guide development teams on best practices, reusability, configuration vs. customization, and performance optimization.

Governance and Standards

• Establish and enforce architecture governance frameworks, ensuring adherence to enterprise standards, data models, and security policies.
• Participate in Architecture Review Boards (ARBs) and provide approvals for major design decisions.
• Define data governance, security, and access control models, ensuring compliance with public sector regulations.
• Manage technical debt, version control, and change management within the Salesforce ecosystem.

Stakeholder Engagement

• Act as a bridge between business leaders, program managers, and technical teams, translating strategic objectives into technical solutions.
• Collaborate with Salesforce COE, system integrators, and vendors to align project delivery with architectural vision.
• Provide executive-level presentations and recommendations on architecture options, trade-offs, and value realization.

Delivery Oversight

• Support project delivery teams by reviewing design documents, user stories, and implementation plans.
• Ensure projects meet scalability, interoperability, and performance benchmarks.
• Contribute to RFP/RFI responses, solution evaluations, and vendor assessments.

Required Qualifications

• 10+ years of experience in enterprise architecture or solution architecture.
• Minimum 2-3 years of hands-on experience with Salesforce ecosystem, including Public Sector Solutions (PSS), Omni Studio, Experience Cloud, and Service Cloud.
• Proven experience in public sector implementations, including digital citizen services, permitting, licensing, case management, or benefits administration.
• Strong understanding of enterprise integration patterns, API-led connectivity, and middleware (MuleSoft, Informatica, etc.).
• Experience designing for data security, privacy, and compliance in government or regulated environments.
• Proficiency with architecture frameworks (e.g., TOGAF, FEAF, DODAF) and Salesforce best practices. Preferred Skills & Certifications
• Salesforce Certified Technical Architect (CTA), Application Architect, or System Architect.
• Salesforce Certified Public Sector Solutions Consultant or Omni Studio Developer/Consultant.
• Experience with Agile / SAFe delivery methodologies.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps toolchains (Git, CI/CD pipelines). • Excellent communication, documentation, and stakeholder management skills.

Must have skills:
Business Solutioning (Expert), Enterprise Integration Strategy, Omni Studio, Public Sector

Good to have skills:

Salesforce Landscape

Bachelor’s degree in computer science, Information Systems, or a related field (master’s preferred).

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!