The IT Service Specialist is a member of the Information Technology team responsible for providing proactive and ad-hoc support to a global remote workforce. Key responsibilities include onboarding new employees, managing user access, and enforcing compliance policies. The ideal candidate will have 3-5 years of technical support and/or customer service experience, with a working knowledge of PC technical support, systems administration, and networking.
Requirements
- 3-5 years technical support and/or customer service experience
- Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
- Proven ability to troubleshoot complex technology issues
- Ability to identify and proactively address improvement opportunities
- Ability to provide remote technical support over chat, phone, and video
- Kindness, empathy, flexibility, patience, and commitment
- Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
- Ideally you have certifications such as CompTIA, Microsoft, Apple, ITIL or KCS
- Coding or scripting experience is a plus
- Familiarity with AI-enabled productivity, support, or workflow tools is a plus
Benefits
- Equal Opportunity
