Mexico onlyWe are looking for an L1 Support Hero to join our team and serve as the first line of defense for IT support, troubleshooting and resolving technical issues, providing excellent customer service, and escalating complex problems when necessary.
Requirements
- 1+ years of experience in IT support, help desk, or technical support
- Basic understanding of Windows, MacOS, Office 365, Active Directory, and networking fundamentals
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Experience using HaloPSA, N-able, or similar RMM and ITSM tools is a plus
- A passion for technology and continuous learning
- Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an asset but not required
Benefits
- Competitive salary with performance-based incentives
- Opportunities for professional growth and development
- A supportive and dynamic workplace culture
- The chance to work with cutting-edge technology in a fast-paced industry
