Senior TechOps Solution Specialist

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London, Cardiff or UK Remote | 💰 £60,000 to £70,000 + Benefits ✨

About our TechOps Team ⭐

We're looking for an ambitious and talented TechOps Solution Specialist to join our new solutions team. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.

In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.

What you’ll be working on

As part of the wider TechOps team you’ll be responsible for maintaining excellent tooling that enables Monzonauts to do their best work. You’ll help deliver technical solutions to support the business and implement automations and best practices to how we work.

🔑You’ll play a key role by...

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

• Delivering high impacting end to end technical solutions
• Maintaining our SAAS tooling and relationships
• Supporting our wider TechOps team and Security collective
• Building and supporting innovative office tech
• Keep our platforms secure and available
• Automating our tools, processes and fixes

🤩 We’d love to hear from you if…

In order to be a real success in this role, we’d expect you to fit the following criteria:

• You’re comfortable working in a technical team that deals with a wide range of technical issues every day
• You’re comfortable presenting technical information to groups of people
• You're passionate about helping people as well as creating an inclusive support environment
• You can communicate technical solutions to people with wide ranging levels of technical expertise effectively
• You're experienced in delivering technical projects and tools
• You’re experienced in complex technical problem solving
• You have an understanding of basic networking.
• You love learning on the fly and sharing your knowledge with others.
• You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.

Desirable skills

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:

• You’ve got experience in Google Workspace, Slack administration And Okta
• You’ve got experience supporting and building AV solutions
• You have experience automating processes and tasks
• You have experience in programming languages such as Python
• You’ve got experience in building and maintaining monitoring solutions with tools like prometheus and grafana
• You’ve got experience in infrastructure as code, using tools such as Terraform
• You hold a certification in networking, such as CCNA, CCNP or equivalent

🙌 What’s in it for you

💰 £60,000 to £70,000

📍 This role offers flexibility to work remotely or from our UK offices. However, occasional office attendance may be required for specific projects, maintenance, or support activities.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefitshere

🌈 The application journey has 3 key steps

• 30 min call with the recruiter
• 30 mins call with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.