IT Engineer (Contractor)

About the Team

The IT team is responsible for the internal systems, tooling, and support that keep Typeform running smoothly day to day. We work across identity and access, endpoint management, service management, SaaS administration, and employee productivity tooling.

This team partners closely with Security, People, Finance, Product Operations, and R&D to make sure Typeformers have secure, reliable, and well-governed systems. As Typeform continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that make safe AI adoption possible.

About the Role

We’re looking for an IT Engineer (Contractor) to strengthen our day-to-day IT Infrastructure and service operations.

This role focuses on execution, reliability, and operational ownership. You’ll act as a dependable escalation point for complex issues, maintain core systems, and improve workflows that reduce manual effort and increase service quality.

This is a hands-on role where success is measured by stability, responsiveness, and the ability to keep systems running smoothly while improving how work gets done.

Things you will do:

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
• Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
• Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
• Support and optimize Jira Service Management workflows, SLAs, and asset data
• Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase
• Monitor system health and perform regular maintenance, updates, and improvements
• Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication
• Create and maintain clear, structured documentation in Notion for support processes and runbooks
• Analyze support trends and ticket data to identify friction and propose practical improvements
• Implement workflow improvements and automation to reduce repetitive tasks
• Support the preparation of systems and documentation for AI-assisted IT workflows

What you already bring to the table:

• Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company
• Strong experience with identity and access management (Okta or similar)
• Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)
• Experience administering SaaS tools such as Google Workspace and Atlassian
• Solid ITSM foundations (incident, request, and change management)
• Experience working with service desk platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, and SaaS applications
• Experience improving workflows through automation, integrations, or process improvements
• Strong communication skills and ability to work effectively with cross-functional stakeholders
• A structured, reliable approach to operational work and ownership of outcomes

Extra awesome:

• Experience optimizing Jira Service Management (workflows, SLAs, asset schemas)
• Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design
• Familiarity with documentation frameworks in tools like Notion
• Scripting experience (Python, Bash, PowerShell) for automation and integrations
• Experience improving asset management, endpoint hygiene, or SaaS governance
• Exposure to AI-assisted workflows or automation in IT environments