Account Manager, Collections

Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!

The base salary for this role is: $35,000 - $37,128 CAD (dependent on province of employment) plus Commissions

What you’ll do:

• Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
• Be a part of a high performing team and strive to exceed individual daily and monthly targets.
• Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
• Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
• Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
• Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
• Monitor and resolve payment related discrepancies.
• Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.

What you'll need:

• To be mission driven, self-motivated.
• To maintain focus and ruthlessly prioritize your core job responsibilities.
• At least 1+ years of experience working in collections/AR, first or third party.
• Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
• Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems.
• Excellent verbal & written communication skills (you're incredibly persuasive!)
• Strong negotiation and conflict resolution skills
• Committed to going above and beyond to find solutions for customers.
• Passionate about personal finance and helping people make positive financial decisions.
• Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)

What's in it for you:

• A generous commission structure
• Regular set 8 hours Monday to Friday
• Opportunities in a fast growing, innovative company (internal mobility and growth!)

Be a part in revolutionizing the way people think of financial services!