Mogo Product Specialist (CSR)

Step into the future of customer experience with Mogo

As a Mogo Product Specialist, you won’t just answer questions, you’ll help shape the way our members experience financial technology. In this fully remote role based out of Manitoba, you’ll be at the heart of our digital-first, AI-powered service model, connecting with members through live chat, email, and phone. You’ll deliver support with empathy, enthusiasm, and a human touch that makes every interaction feel personal. If you’re energized by change, passionate about tech, and ready to make a meaningful impact, this could be the opportunity you’ve been looking for.

How you'll make an impact:

• Keep communication polished and professional while using AI-powered tools to deliver fast, thoughtful support across phone, email, and live chat
• Tap into real-time data to tailor conversations, making every member feel seen, memorable and supported
• Guide members through Mogo’s digital financial products, promoting ease of use and confidence in every step
• Share what you hear and be the voice in our feedback channels. Your insights from our customer service interactions will directly shape product improvements and service updates and will help us improve products and the overall experience.
• Act as a brand ambassador by actively using our products such as intelligent investing and Moka, sharing the brand with your network, and providing feedback to help us improve

What you'll bring to the role:

• A genuine passion for Mogo’s mission and a strong interest in exploring our digital financial products
• The ability to communicate clearly and with energy across phone, email, and chat
• Availability to work full time, including some evenings and weekends, including holidays
• A reliable internet connection and a quiet, dedicated space to work remotely
• The ability to stay focused and flexible in a fast-paced, constantly evolving environment
• Proficiency with standard tools like Excel, Outlook, Word, and PowerPoint, as well as familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms that enhance productivity and communication
• Tech savvy and confident using digital devices, including smartphones, tablets, and computers - you’ll often be helping members attach documents, walk through online platforms, provide step-by-step guidance, and occasionally assist with troubleshooting
• Previous experience in a call center or customer support environment is an asset
• Prior experience working remotely is a plus

Details: This is a full time position with an hourly rate of $16.50. Preference will be given to candidates located in Manitoba. We offer performance incentives based on productivity and other key performance indicators. This role is 100% remote based out of Manitoba, with typical hours between 8:00 AM and 6:00 PM CST. Equipment will be provided, including access to AI tools that support your day-to-day work.