Technical Support Engineer - Spark Databricks

Microsoft is seeking a Technical Support Engineer to join their Analytics Services team. This role involves providing world-class support to global customers, solving problems, offering proactive advice, and contributing to product enhancements. The ideal candidate will have experience in technical support, strong troubleshooting skills, and the ability to communicate technical concepts to non-technical audiences. This is a flexible role with the option to work remotely up to 100% of the time, and Microsoft's mission is to empower every person and organization to achieve more.

Requirements

• Demonstrated ability to conduct thorough troubleshooting and debugging, and to solve complex problems.
• Track record in technical support or a similar customer-facing role within the technology sector.
• Thriving in a fast-paced, high-volume environment.
• Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
• Knowledge with Spark query tuning and performance optimization.
• Experience with Big Data technologies: Spark, Databricks.
• Coding skills in either: Java, Python or Scala.
• Basic network troubleshooting skills.
• English Language: confident in reading, writing and speaking.
• Ability to meet Microsoft, customer and / or government security screening requirements.

Benefits

• Competitive salary
• Flexible work arrangements