Business Support Engineer

We are looking for a Business Support Engineer to provide technical support to Meta's partners and clients globally. You will work with a global team to provide proactive and reactive support for partner issues and integrations, and will have the opportunity to specialize in one of Meta's key business areas. The ideal candidate will have subject-matter knowledge in managing & maintaining integrations with 3rd party services, and will be an expert in critical thinking & blending systems design with business needs.

Requirements

• Partners with Meta's Business Partners & Clients to help them deploy Meta Products at scale
• Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations
• Manage technical relationships with Meta partners, providing technical support and handling service outages
• Become an expert in one of our business products and how best to deploy them and troubleshoot them
• Provide continuous proactive and reactive technical support through a scaled ticketing system
• Troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams
• Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
• Communicates partner needs to the Meta product teams to improve people's experience with our products
• Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners
• Provide 24/7 on-call support coverage via on call rotation schedule
• Proactively and independently analyzes information to identify specific trends/opportunities
• Use your problem-solving skills to resolve business problems
• Regularly frames and considers issues within the larger scope and goal of the team
• Effectively manages key relationships with multiple Cross productive partners