Senior Manager, Market & Customer Intelligence

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Lead and own the Market & Customer Intelligence Program, translating pilot learnings into a scalable operating model and governance framework
• Drive the 12–18-month rollout roadmap across functions, countries, and use cases
• Run monthly, quarterly, and annual intelligence cycles, synthesizing inputs into clear, actionable insights
• Integrate signals from multiple sources into coherent, decision-ready narratives
• Ensure high-quality standards, consistency of frameworks, and relevance to business decisions
• Drive adoption across teams through enablement, support, and stakeholder engagement
• Track KPIs, identify gaps, and continuously improve processes to establish the capability as a trusted enterprise asset

Required Knowledge and Experience:

• Advanced degree in business, healthcare, economics, engineering, or a related field
• Significant experience in strategy, intelligence, consulting, commercial operations, or healthcare transformation
• Proven track record of leading large, cross-functional and multi-country programs
• Strong understanding of AI-driven analytics, machine learning concepts, and data management principles (e.g., data lakes/warehouses)
• Excellent strategic thinking, with the ability to translate business needs into AI-enabled solutions and clear, structured insights
• Strong stakeholder management skills, with experience influencing senior leaders and scaling initiatives from pilot to business-as-usual; fluent in English (additional languages are a plus)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here