NOC Engineer

Job Description

Role: NOC Engineer

Duration: 6 + months

Location: This role is fully remote right now, but might become Hybrid in May so Scottsdale is preferred

Job Summary:

• Within a day to day the environment is MPLS, DWM and field area network when there is a connectivity with stake holders they create a ticket when something goes down.

• The Tier 1 NOC resource sends out emails to stake holders when there is planned work and non planned work.

• Maximo (WAM) is used within the system.

• Most of the tickets are on the field level network.

• The client stood up their own version network and pushing the connectivity further in the grid a lot of the incidents created are within that area.

• the NOC is tier 1 coordinator communicating out to the dispatchers aka field tier 2 then NOC2 tier 2/tools team could get involved if needed then to tier 3 field engineers and then tier 4 the network engineering team.

• To resolve incidents and incident management big initiative at SRP they are trying to spin up a operations technology center group coming from the grid.

• The resources will be collecting that data and mission critical for the companies.

• Review monitoring alerts received from infrastructure devices, creates incidents, assigns/engage support teams as needed

• Collaborates with and supports live operations, engineering and field engineers.

• They are the early support for all resolution needed

• Communicating with stake holders.

• Communication style needs to be calm, collected and effective.

• Experience working with C level or stakeholder background would be ideal.

****This role is fully remote right now, but might become Hybrid in May so Scottsdale is preferred***

Regards,

Daram

HR - Talent Acquisition (India Team)

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

India: 8688168224 USA Phone: +1 925-361-2638

Qualifications

Role: NOC Engineer

Duration: 6 + months

Location: This role is fully remote right now, but might become Hybrid in May so Scottsdale is preferred

Job Summary:

• Within a day to day the environment is MPLS, DWM and field area network when there is a connectivity with stake holders they create a ticket when something goes down.

• The Tier 1 NOC resource sends out emails to stake holders when there is planned work and non planned work.

• Maximo (WAM) is used within the system.

• Most of the tickets are on the field level network.

• The client stood up their own version network and pushing the connectivity further in the grid a lot of the incidents created are within that area.

• the NOC is tier 1 coordinator communicating out to the dispatchers aka field tier 2 then NOC2 tier 2/tools team could get involved if needed then to tier 3 field engineers and then tier 4 the network engineering team.

• To resolve incidents and incident management big initiative at SRP they are trying to spin up a operations technology center group coming from the grid.

• The resources will be collecting that data and mission critical for the companies.

• Review monitoring alerts received from infrastructure devices, creates incidents, assigns/engage support teams as needed

• Collaborates with and supports live operations, engineering and field engineers.

• They are the early support for all resolution needed

• Communicating with stake holders.

• Communication style needs to be calm, collected and effective.

• Experience working with C level or stakeholder background would be ideal.

****This role is fully remote right now, but might become Hybrid in May so Scottsdale is preferred***

Regards,

Daram

HR - Talent Acquisition (India Team)

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

India: 8688168224 USA Phone: +1 925-361-2638

Additional Information

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