United States onlyAbout Lyra Health
About the Role
Lyra is looking for a Credentialing Associate who is energized by the prospect of delivering day-to-day support while contributing to a highly compliant, accreditation-ready credentialing program aligned with The Joint Commission standards. This role will support a nationwide network of mental health providers and group therapy practices through onboarding and ongoing credentialing processes, ensuring all activities meet rigorous regulatory and documentation requirements.
The Credentialing Associate will play a key role in maintaining audit-ready provider files, supporting Joint Commission compliance efforts, and ensuring accuracy across credentialing systems and workflows. This individual will respond to provider inquiries, support administrative and credentialing updates, and help ensure that both the provider and client experience meet Lyra’s high standards for quality and compliance.
We are looking for someone who is detail-oriented, compliance-focused, and passionate about both operational excellence and delivering a strong provider experience, while confidently navigating relationships with internal and external stakeholders.
Responsibilities
● Manage tickets and provide ongoing education and support to providers and group practices on credentialing requirements, policies, and processes aligned with The Joint Commission standards.
● Respond to daily provider inquiries related to credentialing, documentation requirements, onboarding status, and administrative updates.
● Maintain and update provider credentialing records, ensuring all files are complete, accurate, and audit-ready in accordance with Joint Commission requirements.
● Support credentialing audits by reviewing provider files, identifying missing or non-compliant elements, and assisting with remediation efforts.
● Track and verify provider information including licensure, certifications, education, training, and work history to ensure compliance with accreditation standards.
● Assist in preparing documentation and reports for internal audits, mock surveys, and Joint Commission survey readiness activities.
● Maintain and update internal systems and provider databases, ensuring alignment across credentialing, provider directories, and operational platforms.
● Collaborate with cross-functional teams to ensure accurate and compliant provider onboarding and maintenance.
● Identify discrepancies or risks within credentialing data and escalate issues as appropriate.
● Contribute to process improvements that enhance compliance, audit readiness, and operational efficiency.
● Partner with technical teams to identify system issues, improve workflows, and enhance the provider experience while maintaining compliance standards.
● Serve as a liaison between Provider Success and credentialing leadership, ensuring accurate communication of provider status and readiness.Qualifications
● Bachelor’s degree preferred (or equivalent work experience).
● 2+ years of credentialing, provider relations, or healthcare operations experience in a clinic, outpatient practice, hospital, or behavioral health setting.
● Familiarity with The Joint Commission credentialing and documentation standards strongly preferred.
● Experience supporting audit processes, compliance reviews, or accreditation readiness efforts is a plus.
● Strong attention to detail with a focus on documentation accuracy and regulatory compliance.
● Excellent written and verbal communication skills, with the ability to clearly explain requirements and build trust with providers and internal stakeholders.
● Experience with systems such as Zendesk, Salesforce, Jira, or credentialing platforms, or the ability to quickly learn new tools.
● Strong organizational and time management skills, with the ability to manage competing priorities and deadlines.
● Proactive problem-solver who can identify gaps, escalate risks, and follow through on resolution.
● Passion for improving mental health care and supporting high-quality, compliant provider networks.
● Proven ability to work cross-functionally in a collaborative, fast-paced environment.