United States onlyAbout Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
Mental health coaching is part of Lyra’s preventative care offering and is a powerful way to manage emotions, challenge negative thinking, and reduce stress and anxiety. This role serves as the main point of communication and coordination between members, their internal care team, and external providers. The Behavioral Care Manager provides initial evaluations for new members and families, gathers pertinent information, screens for risk, and triages members to appropriate services.
This role is a great fit if you lead with empathy and compassion in your communication, enjoy problem solving through data, and can coordinate with a multidisciplinary team providing comprehensive care to children and their families. This role requires a high level of professionalism, cultural competence, and ethical behavior in all interactions.
**Work hours include Monday - Friday 11:30 AM - 8PM PST/ 2:30 PM to 11 PM EST**
Responsibilities
- Primary point of contact for members and their care team providing initial evaluations, screening, and triage to appropriate services
- Track and monitor care needs
- Ensure care is on track and care needs are being met
- Build relationships with external providers with timely responses and involvement in care planning
- Provide accurate and timely documentation in the EHR and other communication systems
- Facilitate referrals for clinically indicated services outside the organization
- Create accurate discharge summaries and plans to ensure members and families have the services and support needed for ongoing care
- Schedule sessions with the internal care team to ensure continued progress toward care goals
- Participate in training on our proprietary curriculum and collaborative care model
Requirements
- Bachelor’s degree in social work or psychology-related field (unlicensed) or certified coach with experience in mental health
- Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)
- Organized and excited by a dynamic environment
- Passionate about helping kids and teens achieve goals
- Ability to work full-time, approximately 40 hours per week
- Candidates must successfully pass a drug screen and background check prior to employment for this role
- Full-time resident of the United States
- Additional language skills are beneficial to this role
As a full-time, remote Behavioral Care Manager you will be employed by Lyra Clinical Associates P.C. We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our available benefits:
- Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance)
- Lyra’s benefits package includes gender-affirming care
- Access to coaching and therapy services for you and your dependents
- Competitive time off with pay policies, including vacation time, sick days, and company holidays
- Paid parental bonding leave for eligible birthing and non-birthing parents
- Access to 401k and retirement benefits
- Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools
- A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
