Functional Consultant – D365 CE

Job Purpose:

Working with the wider Dynamics team, analyze business requirements, recommend solutions, and lead local project teams to improve processes using Dynamics 365 and related software.

Develop solutions to meet service levels and management information required by the business.

Work with the Dynamics team implementing Dynamics 365 solutions in all Lucy businesses to promote Group processes and standardization

Job Context:

• Working closely with functional business analysts and the support & development team to ensure coordinated approach to solution provision

• The role is primarily focused on the customer facing functions with Lucy Group, however there will be some exposure to manufacturing organizations.

Job Dimensions:

• Engage with the business to assess high level business needs and priorities, elicit business requirements, and prepare documentation and technical specifications

• Act as a champion to enable modern business practices within the Sales & Customer Service domain

• Act as an advocate for the adoption of digital technologies and ensure business benefits are realised by measuring the impact of change within the business

• Arrange and engage in rigorous User Acceptance Testing (UAT) and Acceptance Into Service (AIS) testing

Key Accountabilities:

• Engage with business to understand and capture business systems and information requirements efficiently

• Enhance business engagement processes to develop positive stakeholder interaction

• Prepare Functional Requirements Documentation

• Facilitate meetings and develop communications to allow knowledge transfer

• Logically deconstruct existing systems to understand synergies and opportunities

• Contribute to the development of corporate business sensing through data insights

• Traceable, documented functional and non-functional business systems requirements

• End-users have clarity on Business Engagement processes and service provision

• Visible and relevant data management workstreams to provide robust business insight

• Informed stakeholders through a collaborative participatory approach

• Systems schematics presented to enable informed enterprise architecture decision making

• Swift resolution of issues raised by the business

Minimum Qualification, Knowledge and Experience:

• MB-280 certification is preferred

• PL-600 certification is beneficial but not required

• Sound business requirements elicitation, knowledge acquisition and project management skills evidenced by qualifications or experience

• 5 years implementing, supporting and enhancing Microsoft Dynamics CRM / D365 Sales, Customer Service, Field Service or Marketing

• Demonstrable experience of full lifecycle implementations

Job Specific Skills:

• First class communication skills in the global Business Language, English

• Ability to create detailed proposals, design documents, test scripts and facilitate meetings

• General commercial awareness across the end-to-end value chain

Behavioral Competences:

• Excellent communication and stakeholder management skills

• Sympathetic to the changing needs of business, while following appropriate process

• Presenting insights to a range of stakeholders in an engaging and informative manner

Desirable experience and skills:

• Experience of solution implementation, with the knowledge to challenge technical solutions

• Process and data ecosystem mapping, data wrangling and coding familiarity.

• Business Intelligence and Data Governance knowledge