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LucidyaLU

Security Analyst

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

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About Lucidya

Lucidya is an AI-native Customer Experience Intelligence platform empowering enterprises to understand, engage, and retain customers at scale. As we expand, security, compliance, and trust are at the core of our growth strategy.

To support this expansion, we are strengthening our security organization and are looking for a Security Analyst to play a key role in bridging GRC, security engineering, and global compliance efforts.

About the role

As Lucidya grows internationally, maintaining strong security controls and achieving global compliance certifications is mission-critical. This role will directly contribute to implement and achieve security compliance frameworks, ensuring Lucidya meets the highest standards of data protection and information security.

You’ll work at the intersection of GRC and Security Engineering, supporting compliance initiatives, strengthening internal controls, and enabling secure product development across cross-functional teams.

What You’ll Be Doing

  • Work closely with GRC and Security Engineering teams to support security, privacy, and compliance initiatives across Saudi Arabia, Qatar, international regions, and the U.S. market
  • Assist in the implementation and ongoing maintenance of ISO/IEC 27001, ISO/IEC 42001 (AI Management Systems), NCA and SOC 2 controls
  • Support U.S. market migration efforts by helping align security and compliance practices with SOC 2, NIST frameworks, and U.S. data privacy requirements
  • Contribute to regional data protection compliance activities, including KSA PDPL, Qatar PDPL, and U.S. states privacy laws, under guidance from senior team members
  • Participate in the creation, update, and maintenance of security, privacy, and AI governance policies, procedures, and control documentation
  • Help with document control, evidence collection, and audit readiness for internal reviews, customer assessments, and external audits
  • Work cross-functionally with engineering, product, and operations teams

Day-to-Day Responsibilities

  • Support daily security, privacy, and compliance activities across KSA, MEA and the U.S.
  • Assist with maintaining and updating controls for ISO/IEC 27001, ISO/IEC 42001, NCA, DCC, NIST
  • Help align systems and processes with U.S & Saudi market requirements, including SOC 2 evidence, NIST-aligned controls, and U.S & Saudi data privacy obligations
  • Review security controls for cloud infrastructure, SaaS environments, APIs, and integrations
  • Maintain policies, procedures, and control documentation, ensuring accuracy and version control
  • Collect, organize, and validate audit evidence for internal reviews, customer questionnaires, and external audits
  • Track compliance tasks, findings, and remediation actions in coordination with GRC and Security Engineering teams
  • Collaborate with engineering, product, and operations teams to address security and compliance requirements in day-to-day workflows
  • Support incident response documentation, risk assessments, and compliance reporting as needed

Success Metrics

  1. ISO & AI Governance Compliance
  • ISO/IEC 27001 and ISO/IEC 42001 (AI Management System) controls assigned to the role remain implemented and evidenced, with zero high-risk audit findings related to security or AI governance.
  1. NIST Alignment & Risk Reduction
  • Systems and processes mapped to NIST frameworks (e.g., NIST CSF / NIST AI RMF) show measurable risk reduction, with identified gaps documented and remediated within agreed timelines.
  1. Achieve ISO27001 or ISO 42001 lead implementor
  2. Independent progression and ownership of assigned tasks

First 90 Days

  • Develop a comprehensive understanding of Lucidya’s security tools, processes, and system architecture.
  • Actively contribute to the implementation of the ISO/IEC 42001 framework.
  • Support ongoing compliance initiatives and audit activities.

Requirements

What We’re Looking For

Experience & Background

  • 2 - 4 years of experience in a similar Security Analyst / GRC role
  • Experience working with US-based SaaS companies
  • Strong understanding of AI and US compliance frameworks:
    • ISO/IEC 42001
    • NIST
    • US data privacy regulations
  • Experience in B2B SaaS environments

Compliance & Security Knowledge

  • ISO/IEC ISO 27001, ISO/IEC 42001 implementation knowledge (Implementer certification preferred)
  • SOC 2 understanding
  • NCA understanding and practical experience.
  • GDPR knowledge is a plus
  • Penetration testing & vulnerability assessment knowledge

Technical Skills

  • API security & integrations
  • Basic scripting (Python, Bash)
  • Code review support for deployments (automated tools)
  • Security reviews of CI/CD pipelines
  • Ruby / Rails code review experience is highly advantageous

Certifications

  • CISM (preferred)
  • ISO/IEC 24001 Lead Implementer (mandatory)
  • ISO/IEC 27001 Lead Implementer (mandatory)

Soft Skills

  • Excellent professional documentation skills
  • Strong organizational and follow-up abilities
  • Experience with document control and audit evidence
  • Ability to work effectively across distributed, cross-functional teams

Nice-to-Have Experience

  • Prior remote work with US-based teams
  • Experience supporting global compliance programs
  • Hands-on involvement in multiple certification cycles

If you’re passionate about security, compliance, and global scale, and want to help shape the security foundation of a fast-growing AI company - we’d love to hear from you.

Hiring Process:

Screening Interview by Mawhub - “Esraa Adel - Senior Talent Acquisition Partner”

First Technical interview - “Mostafa Asaad - Security Delivery Manager”

Culture Fit Interview - Youssef Okal - “TA Lead @ Lucidya

Benefits

Why Join Us?

This role offers the opportunity to influence and enhance Lucidya’s governance, risk, and compliance practices at scale. You will contribute to strengthening security controls, driving compliance initiatives, mitigating organizational risk, and supporting a culture of security across the company

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Experience

2 years minimum

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

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At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

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Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
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