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LifeMDLI

IT Support Specialist - L3

LifeMD is a direct-to-patient telehealth company providing virtual primary care, diagnostics, and specialized treatments across all 50 U.S. states. They leverage a proprietary technology platform, a 50-state medical group, and a mail-order pharmacy network to offer affordable and accessible healthcare.

LifeMD

Employee count: 201-500

Salary: 80k-100k USD

United States only

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LifeMD is seeking an experienced IT Support Specialist, Level 3 to join our Information Technology team. The successful candidate will serve as the highest tier of internal technical support, owning expert-level diagnosis and resolution of complex and critical incidents, and serving as the primary Jira administrator.

Requirements

  • Advanced network troubleshooting proficiency
  • Strong knowledge of enterprise IT infrastructure
  • Expert-level Jira administration
  • Experience with ITSM frameworks and best practices
  • Scripting proficiency in Python, PowerShell, or Bash
  • Hands-on experience with AWS services
  • Familiarity with CI/CD pipelines, GitHub, and DevOps toolchains

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (Roth 401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Unlimited PTO Policy
  • Paid Holidays
  • Short Term & Long Term Disability
  • Training & Development

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 80k-100k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About LifeMD

Learn more about LifeMD and their company culture.

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We are LifeMD, a leading direct-to-patient telehealth company, and we're passionate about transforming the healthcare landscape. Our mission is to make healthcare honest, accessible, affordable, timely, and easy for everyone. For too many, healthcare has been an impersonal world of bureaucracy, delays, and confusing expenses – we're here to change that. We believe in providing a caring, personalized experience that helps you navigate the ever-changing world of medicine. We're building healthcare the way you deserve it, elevating the experience through telehealth and giving our patients access to the quality medical care they need.

Our approach combines our deep expertise in medicine, technology, and marketing. We leverage a proprietary technology platform, a 50-state affiliated medical group, and a nationwide mail-order pharmacy network to increase access to amazing healthcare that is affordable to everyone. This integrated system allows us to offer virtual primary care, diagnostics, and specialized treatments for a wide array of health concerns, including men's and women's health, allergy and asthma, dermatological issues, weight management, and hormone therapy. We've already helped over 600,000 patients and customers address their health and lifestyle goals, and we're committed to expanding the quality and accessibility of care for all Americans, serving patients in all 50 states. We obsess over our patients and the quality of care we provide, taking pride in offering only the best products and services. Honesty and transparency are at the heart of what we do, and we embrace diversity, believing it makes us stronger and smarter. We are ambitious, accountable, and driven to create value for our patients, employees, and shareholders alike. Our telehealth platform is designed to be a comprehensive solution, connecting physicians, medical providers, and pharmacists with patients across the U.S. in a HIPAA-compliant and secure environment.

Employee benefits

Learn about the employee benefits and perks provided at LifeMD.

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Training & Development

Training & Development

Retirement Plan (401k, IRA)

Retirement Plan (401k, IRA)

Short & Long Term Disability

Short & Long Term Disability

Life Insurance (Basic, Voluntary & AD&D)

Life Insurance (Basic, Voluntary & AD&D)

View LifeMD's employee benefits
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LifeMD

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