IAM Service Delivery Manager

The IAM Service Delivery Manager is responsible for ensuring the reliable, secure, and efficient delivery of Identity and Access Management (IAM) services across the enterprise. This role combines service management discipline with strong technical understanding of IAM platforms, processes, and integrations.

Requirements

• 5-7+ years of experience in enterprise IT, with strong exposure to IAM operations and service delivery
• Hands-on familiarity with one or more IAM platforms (e.g., Okta, Azure AD, SailPoint, CyberArk)
• Solid understanding of identity lifecycle management, authentication protocols, and access control models
• Experience managing SLAs, ticket queues, and operational metrics in an IAM environment
• Strong communication skills with the ability to translate technical IAM concepts to non-technical stakeholders
• Experience with tools such as ServiceNow, Microsoft Project, PowerPoint, SharePoint, and GitHub

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance